Google User Repository Integration

Sync your Google Workspace Users and Groups into SysAid, and map their user information Fields with corresponding SysAid Fields

Requirements

• Google

  • Google Workspace Administrator

• SysAid

  • SysAid 24.2.20 and above

  • SysAdmin permission

  • Google User Repository Integration installed and activated in SysAid

SysAid SysAdmins and Admins with Google Workspace accounts use the Google User Repository Integration to import and sync their organization’s Users and Groups from Google Workspace – thereby having all the information you necessary to best deliver support via SysAid Service Desk.

This document provides the steps needed for SysAdmins to activate and configure the Google User Repository Integration, so that their organization can begin using it in SysAid, including how to:

1. Get Google User Repository Integration

2. Activate Integration

3. Add Google Repository

4. Test Integration Connection

5. Import Users & Groups

6. Confirmation of Import

Google Workspace API

To learn the steps required to enable the API in Google Workspace, read this guide

How synchronization works

The Google User Repository Integration sync every 24 hours.

This sync involves the following:

• Importing all Users from Google User Repository to SysAid

• Importing all Groups from Google User Repository to SysAid

• Mapping Users with Groups

• Disabling deleted Google users

Step 1

Get Google User Repository Integration

The Google User Repository App is available on the SysAid Marketplace.

To reach the Marketplace, go to the Admin Portal > Settings > Integration > Marketplace.

Click the Google User Repository App (under Available Addons)'s cogwheel icon, which will open the Integration’s page.

Step 2

Activate Integration

Turn on the Activate integration toggle.

This will enable the syncing process between your Google User Repository and SysAid.

Step 3

Add Google User Repository

Configuring (and activating) your Google Repository will allow to sync your Users and Groups information between Google and SysAid.

Adding your Google Repository requires uploading your Google Repository credentials .JSON file.

To do this, enter:

Once you’ve added Repository Name and Domain Name, click Add to choose select your Google Credentials .JSON file.

Upload Google credentials .JSON file

This popup form will appear after clicking Add.

Upload the JSON file from your File Manager.

If the file (and credentials) are valid, it will appear in the Repository list, as shown below:

Step 4

Test Integration Connection

After successfully adding the repository, you can test the connection between Google User Repository and SysAid, by clicking Test Connection (shown above).

Once the connection is successful, you should see the following success message:

Step 5

Import User Fields

Map User Fields

The Google User Repository import process provides the option to adjust which SysAid Fields correspond to the fields used in your Google Workspace account.

To choose or change which SysAid Field a Google field is mapped with, select the field you want to change from the relevant row.

Example

To map the field value of the Department field you’re importing from Google Workspace into your Floor field in SysAid, you can choose this in the corresponding dropdown field

Add Filters (optional)

You can modify which data is imported from your Google User Repository, using the following filters:

Once you’ve added any desired filters, click Save Changes.

You can then click Import now.

Confirmation of Import

After reloading the page, the import is considered complete once the Import button is active and the Last run field displays time of the last run.

Where to see imported Users

After finishing the import, imported Users and Groups can can be found in Admin Portal > Tools > User Management > End Users/Groups.