---
title: "Fields Available in BI Analytics"
slug: "fields-available-in-bi-analytics"
description: "BI Analytics draws information from the following SR fields in your help desk. There are several available fields including Account ID, Admin group, Agreement, Archive, Asset type, and many more."
updated: 2026-02-16T07:42:05Z
published: 2026-02-16T07:42:05Z
canonical: "documentation.sysaid.com/fields-available-in-bi-analytics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fields Available in BI Analytics

BI Analytics draws information from the following service record fields in your help desk. For more information on these fields, see [SR Fields](/v1/docs/sr-fields). For more information on how BI Analytics works, see [BI Analytics](/v1/docs/bi-analytics).

**Available Fields**

- Account ID
- Admin group
- Agreement
- Archive
- Asset type
- Assigned counter
- Assigned to
  - Building
  - Custom date 1
  - Custom integer 1
  - Custom list 1
  - Department
  - Display name
  - Location
  - Time zone
  - Username
- Building
- Category
- Classification
- Close time
- Closure information
- Company
- Custom columns
- Custom date 1
- Custom date 2
- Custom float 1
- Custom float 2
- Custom integer 1
- Custom integer 2
- Custom list 1
- Custom list 2
- Department
- Display name
- Due date
- Email account
- Escalation level
- Impact
- Last processing time
- Location
- Main asset name
- Main asset type
- Main CI ID
- Main CI name
- Main CI type
- Max support level
- Priority
- Reopen counter
- Request user
  - Building
  - Custom Date 1
  - Custom Integer 1
  - Custom List 1
  - Department
  - Display name
  - Location
  - Time zone
  - User name
- Request time
- Satisfaction survey answer
- Source
- SR ID
- SR type Index
- Sub category
- Submit user
  - Building
  - Custom Date 1
  - Custom Integer 1
  - Custom List 1
  - Department
  - Display name
  - Location
  - Time zone
  - User name
- SR type
- Status
- Status class
- Sub type
- Survey status
- Third level category
- Time to repair
- Time zone
- Timer 1
- Timer 2
- Timer 3
- Timer 4
- Timer 5
- Timer 6
- Timer 7
- Timer 8
- Timer 9
- Timer 10
- Title
- Total activity time
- Update user
  - Building
  - Custom Date 1
  - Custom Integer 1
  - Custom List 1
  - Department
  - Display name
  - Location
  - Time zone
  - User name
- Urgency
- Username

In addition, BI Analytics accesses any field specified in the [BI Analytics Settings](/v1/docs/bi-analytics-settings) page.