---
title: "End User Portal Settings"
slug: "end-user-portal-settings"
description: "This page allows you to configure settings for the EUPS.Be sure to click Save when you are done making changes to this page.Enable requests submission from the user portal."
updated: 2026-07-02T05:34:07Z
published: 2026-07-02T05:34:07Z
canonical: "documentation.sysaid.com/end-user-portal-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# End User Portal Settings

This page allows you to configure settings for the [End-User Portal](https://community.sysaid.com/help-tree.htm?ver=71/EndUserPortal.htm). Be sure to click **Save** when you are done making changes to this page.

**Note**:

The option to enable the End-User Portal is not available as of version 21.2.20.

Admins can enable the [Self-Service Portal](/v1/docs/self-service-portal-settings) for their users.

![EndUserPortalSettingsfilesEUPSettings.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/EndUserPortalSettingsfilesEUPSettings.png)

#### Enable requests submission from the user portal

If this is enabled, end users are able to submit requests from the user portal.

#### Enable workflow actions (ITSM edition only)

This allows end users to access their workflow actions in the End-User Portal.

#### Add end-user notes to

When end users add notes to a service record, the notes are added either to the Notes field or the Description field.

#### Use this code to integrate...

If you would like your end users to access the End-User Portal from a page within your website, you can use the code provided here to embed the End-User Portal in an IFRAME within that web page.

#### use CI instead of asset

For administrators who have customized the End-User Portal HTML files, this adds code to the HTML files to include the **Main CI** field instead of the **Main Asset** field on the Submit Incident form. The list of CIs available to the end user includes only CIs that belong to that end user, as determined under **User's asset determined by**.

#### Enable Incident templates

For administrators who have customized the End-User Portal/Self-Service Portal HTML files, this adds code to the

HTML files to include the Template bar on the Submit Incident form.

#### Navigation arrows alignment in EUP

Select if the navigation arrows are aligned with the right or left of the page.

See also: [Customizing the End-User Portal Submit Incident form](https://community.sysaid.com/help-tree.htm?ver=71/CustomizeSubmitSR.htm) [Customizing the End-User Portal View Your Service History list](https://community.sysaid.com/help-tree.htm?ver=71/EndUserSRs.htm#ListView)