AI Chatbot for End Users
    • 07 Apr 2024
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    AI Chatbot for End Users

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    Article Summary

    End Users can promptly report issues and receive real-time support from their organization's ITSM resources and personnel.

    Instead of relying solely on IT teams for questions and problem-solving, users can ask the AI Chatbot questions directly or utilize it to quickly submit Service Records; avoiding the time-consuming task of manually populating individual Service Record Form Fields.

    Requirements

    SysAid Copilot license with AI Chatbot feature enabled

    Access the AI Chatbot

    End users can access it in the Self-Service Portal, either by clicking on either of the following:

    • Self-Service Portal Header

    • Service Catalog Tile

    AI Chatbot button in the Header

    AI Chatbot Service Catalog Item