---
title: "Edit/New Survey Question"
slug: "editnew-survey-question"
description: "Edit a survey question and add an answer on the Edit/New Survey Question page."
updated: 2024-12-16T07:22:43Z
published: 2024-12-16T07:22:43Z
canonical: "documentation.sysaid.com/editnew-survey-question"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit/New Survey Question

This page allows you to edit the questions in the survey sent to request users after a service record has been classified as “Closed”.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-ZJNWIQD5.png)

## Editing a survey question

**Please note:**

When you use a customized [icon-based survey](/v1/docs/custom-notification-form#insert-survey), and you update the survey answers or change the number of answers, make sure that you remove the current survey and re-insert it so the updated content is reflected in the notification.

1. Type your survey question into the **Question** field.
2. To add an answer, type the answer into the **Caption** field and click **Add**.
3. To modify a survey answer, modify the caption field for an existing answer and click **OK/Apply**.
4. To delete a survey answer, check the **Delete** box at the right end of the row and click **OK/Apply**.
5. Check the **Enabled** box if you want this question to appear on your survey (Full Edition only).
6. Check the **Display Comment** box if you would like to add a text box after this question so that the end user can add free text to their answer.
7. Click **OK/ Apply** when you are done making changes to the survey question.

### **Setting survey answer notifications**

You can mark the “Send Notification” checkbox next to certain answers to make sure the service record assignee gets a notification if they received one of those scores. This gives the assignee visibility into any possible issues around the resolution so they can check in and see why the Request User isn’t happy.

To view and edit the notification:

**In SysAid Spaces**

1. Go to S**ettings** > **Customization** > **Notifications**
2. Select **Notifications**
3. Select the **Survey score notification**

To learn more on how to edit the notification, see [Custom Notification Form](https://documentation.sysaid.com/docs/custom-notification-form)

**In SysAid Classic**

1. Go to **Settings** > **Customize** > **Notifications**
2. Select the **Survey score notification**

To learn more on how to edit the notification, see [Custom Notification Form](https://documentation.sysaid.com/docs/custom-notification-form)