---
title: "Dell Asset Warranty"
slug: "dell-asset-warranty"
updated: 2024-03-10T08:47:42Z
published: 2024-03-10T08:47:42Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dell Asset Warranty

> [!NOTE]
> Sync your Dell Business Account (and registered Dell-manufactured Assets) with all Asset Information listed in your organization’s Asset List — directly in SysAid.
> 
> 
> 
> **Requirements**
> 
> - SysAid Full Edition
> - Dell Technologies Business TechDirect Account

Track all Asset Warranty information directly in SysAid, so you can manage it efficiently and reduce the risk of human error. This document lists the steps required to obtain an API Key for your Dell Warranty, so that you can activate SysAid’s Asset Warranty Integration.

To obtain an API Key for your Dell Warranty, follow these steps:

#### Step 1: Sign in to your [Dell Technologies Business TechDirect Account](https://tdm.dell.com/portal)

#### Step 2: Go to Services > Get support and replace parts > APIs

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/dell main page cropped.jpg)

#### Step 3: Click on Request API Key > Request

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/dell second page cropped.jpg)

#### Step 4: Assign a primary contact for the New API Key

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/dell fourth page cropped.jpg)

This section confirms the Contact Information (email address) of your New API project’s “Key Owner”.

If the primary contact for this Project’s API should be under an email address that differs from your account’s default email address, select “Other” and enter the relevant credentials.

#### Step 5: Enter Project Information

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/dell fifth page cropped.jpg)

This section identifies which Project your API Key Request is for.

- Select “Warranty” from the dropdown menu
- Choose a name for your Project/Application

#### Step 6: Fill in your Project’s Environment & Usage Details

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/dell sixth page cropped.jpg)

This section obtains information on the Dell Technologies client products in your environment.

**Client Environment**

1. Select whether or not your environment currently includes Dell Technologies Client products (Yes/No)
2. List the quantity of each Equipment Type you currently have in your environment. (Add a new row for each Equipment Type)
3. Select (multi-select) each geographical region where your organization has systems deployed

**Enterprise Environment**

1. Select whether or not your environment currently includes enterprise products (Yes/No)

**Usage**

1. Select your estimate of API call volume per day from the dropdown menu

#### Step 7: Enter your Customer Information

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/dell seventh image cropped.jpg)

This section obtains information on how your organization and/or customers will use the API.

1. Select whether or not your account has an assigned Dell Technologies Service Account Manager (SAM) (Yes/No)
2. Describe your organization’s industry/business category
3. Select whether your API will be used internally within your company or by your customers (or both)
4. Select whether end users will be charged for using the application

#### Step 8: Request Process Completed

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/manage api keys cropped.jpg)

This page is where you can review and manage your complete list of Dell Account’s API Keys.

1. Click on any of the Project row’s to view and manage its API details (including Client Secret & Client ID)
2. Once your API request has been approved, activate the [Asset Warranty Integration](/spaces/docs/asset-warranty-integration) in your Service Desk Settings.

To obtain your Client ID and Client Secret, expand one of the Project row’s, as shown below:

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/client id and secret (1).jpg)

(1) Client ID (2) Client Secret