---
title: "SysAid Spaces | December 2023"
slug: "dec-2023"
updated: 2024-04-11T08:30:12Z
published: 2024-04-11T08:30:12Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# December 2023

This month’s new features include exciting improvements to both Spaces Service Desk and SysAid Copilot.

## [SysAid Spaces](/spaces/docs/spaces)

### View Required Fields inside the Queue

"Required Field" indicators are now visible in the [Queue Grid](/spaces/docs/queue).

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-1704274709106.png)

### Create Public Views per Admin Group

SysAdmins can create and manage [Public Views](/spaces/docs/queue-views) per Admin Group.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/Screenshot%202024-01-03%20114221.png)  

## [SysAid Copilot](/spaces/docs/sysaid-ai)

### Add content to Category “Description” Fields

AI Admins can optimize the accuracy of [AI Intelligent Categorization](/spaces/docs/ai-categorization) knowledge source and capabilities by adding content to a Category's "Description" Field.

### Add Public URLs to the Data Pool

AI Admins can optimize the AI Chatbot's knowledge source by padding Public URLs to the [AI Chatbot Data Pool](/spaces/docs/data-pool).

### Receive weekly AI Insights emails

AI Admins can enable "AI Insights" emails -- which provide concise summaries (AI-generated) of key performance indicators (KPIs) and actionable insights, ensuring efficient data analysis without the need for manual report generation.

![ai insights](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ai%20insights.jpg)