--- title: "Customizing Table Columns in SysAid" slug: "customize-a-list" tags: ["SysAid Spaces"] updated: 2026-10-24T13:28:27Z published: 2026-10-24T13:28:27Z canonical: "documentation.sysaid.com/customize-a-list" --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt > Use this file to discover all available pages before exploring further. # Customizing Table Columns in SysAid The **Customize view** window is where you set up a table the way you want it: configure which columns appear, which filters you apply, and save that as a view you can go to at any time. The same window serves almost every table in SysAid, with the same controls in the same places, so the steps you learn on one table apply to the rest. The service record queue is the exception and has a panel of its own. > [!NOTE] > Available for: > > Customers using SysAid Spaces. If you're using SysAid Classic, see [Customize List Form](https://documentation.sysaid.com/classic/docs/customize-a-list). ## How it works Open the **Customize view** window with the **Customize view** link next to the **View** drop-down above the table. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/2026-08-17_10-59-05 (1).gif?sv=2026-02-06&spr=https&st=2026-11-09T21%3A04%3A33Z&se=2026-11-09T22%3A04%3A33Z&sr=c&sp=r&sig=7nH4e%2FaKNCmtngo%2FJLo4kaUY%2FMsekONukK3bic%2F6ALM%3D) The window covers both halves of the job: which columns and filters the table shows, and which view that arrangement is saved to. It opens on whichever view you currently have selected, so you can edit that one in place or save your changes as a new view without leaving the window. To switch between saved views without changing them, use the **View** drop-down on the page itself. Nothing takes effect until you save, and closing the window without saving leaves the table as it was. > [!NOTE] > Please note: > > The Customize view window opens as a separate browser window, so allow pop-ups from your SysAid address. ### Access and permissions The Customize view window needs the **SysAid Administrator** permission. The service record queue works differently. Changing its columns needs the **Can save custom personal views** permission instead. To learn more, see [Managing Agent and Admin Permissions](https://documentation.sysaid.com/docs/managing-agent-permissions). ### Limitations Some built-in views are used by other parts of SysAid rather than intended for everyday browsing, so customizing one changes behavior elsewhere in the product. Create your own view rather than editing a built-in one. ## What you can change - **Configure Columns** holds two lists. Move a column between **All Columns** and **Visible Columns** with the left and right arrows, and change the order of the visible ones with the up and down arrows. Columns appear in the table in the order they appear in **Visible Columns**. - **Filters** lists the filters sitting above the table, with **Add**, **Edit**, and **Remove** beside it and up and down arrows to reorder them. See **Working with filters** below. - **Static Filter** holds a query that applies to every result in the selected view. See **Working with filters** below. - **Edit existing view** and **Add a new view** decide where the arrangement goes. Keep **Edit existing view** to overwrite the view selected under **View**, or select **Add a new view** and enter a **New view name** to save it as a new view instead. To save your changes, click **Update**. **Return to Default** discards your arrangement and restores the default one. ## Working with filters SysAid provides a large set of predefined drop-down filters. **Filters** control which of them sit above the table. ### Enabling or disabling a filter 1. Select the filter in **Filters**. 2. Click **Edit**. The Customize Filter view opens. 3. Select or clear the **Enable Filter** checkbox. 4. Click **Close** to return to the Customize view window. 5. Click **Update**. ### Reordering filters 1. Select one or more filters in **Filters**. Hold SHIFT or CTRL to select several at once. 2. Use the up and down arrows to move them. 3. Click **Update**. Filters display left to right above the table, in the order they appear in **Filters**. ### Adding a filter You can build a filter on a custom list field you have already created. See [Create a Dropdown Filter](https://documentation.sysaid.com/docs/new-dropdown-filter). ### Removing a filter 1. Select one or more filters in **Filters**. Hold SHIFT or CTRL to select several at once. 2. Click **Remove**. 3. Click **Update**. ### Using a static filter A static filter applies to all results shown in the selected view and can only be removed by returning to the Customize view window. Enter the query in **Static Filter**, or for help building one, contact our support team at the [SysAid Support portal](https://helpdesk.sysaid.com/servicePortal/). ## Where you'll find it Click **Customize view** above the table on any of these pages: | Page | See also | | --- | --- | | Asset List | [Working with the Asset List](https://documentation.sysaid.com/docs/working-with-the-asset-list) | | Project List | [Project List](https://documentation.sysaid.com/docs/project-list) | | Task & Project Notifications List | [Task & Project Notifications List](https://documentation.sysaid.com/docs/notifications-list) | | Reminder Notifications | [Reminder Notifications](https://documentation.sysaid.com/docs/reminder-notifications) | | Patch Management Notifications | [Notifications List](https://documentation.sysaid.com/docs/asset-notifications-list) | | Monitoring Notifications | [Monitoring Notifications](https://documentation.sysaid.com/docs/monitoring-notifications) | Two other places send you here rather than being tables of their own. Escalation rules and SLA timers both ask you to add a new timer as a column before it shows up, as covered in [Timer Forms](https://documentation.sysaid.com/docs/timer-forms). Adding a custom field as a column is covered in [Create/Edit Custom Entity Column](https://documentation.sysaid.com/docs/createedit-custom-entity-column). > [!NOTE] > Please note: > > The service record queue does not use this window. It has a column panel built into the queue itself, opened with the cogwheel icon in the top right corner of the header row, and its configuration is per user, so what you set up does not change what your team sees. See [Configuring Queue Columns](https://documentation.sysaid.com/docs/columns), [Filtering and Sorting the Queue](https://documentation.sysaid.com/docs/queue-filters), and [Creating and Managing Queue Views](https://documentation.sysaid.com/docs/queue-views).