--- title: "Creating a New Space in SysAid" slug: "creating-a-new-space-in-sysaid" updated: 2026-09-02T10:13:25Z published: 2026-09-02T10:13:25Z canonical: "documentation.sysaid.com/creating-a-new-space-in-sysaid" excludeFromSearch: true excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt > Use this file to discover all available pages before exploring further. # Creating a New Space in SysAid [SysAid Enterprise Service Management (ESM)](https://documentation.sysaid.com/docs/enterprise-service-management-esm) lets you extend service management beyond IT, giving every department its own tailored environment to manage requests, workflows, and communication. Instead of funneling everything through a single IT-centric pipeline, ESM creates focused hubs for teams like HR, Finance, or Facilities, each with its own processes, automations, and AI-powered assistance. The result is a more organized, scalable, and intuitive experience for both service teams and end users, with one platform acting as the shared foundation. > [!NOTE] > Available for: > > SysAid ESM is currently still in early access. To try it out, contact your SysAid representative or [apply for early access](https://email.sysaid.com/dc/oZAX7vfQ1Mm2LgQGSoajQjRVNXh1nVPYFFE_3bH_A7F2ihSmDmI0R0B3EZ_o6X-RcbTfBBXfyD9T1zC_rXTi_n-bQU8sjIo3iOtnpfG3_ZNJ26MThOCknmdQx9CwWpsMLNYwjGKGwVZjNrtAN2emnQ857ocr4XLGSQ-NYVSSLX3P74HZ7e3fuKsX0NEBTh1sqmDbTIYViFHsjpUaGaSP1LD4c4GNkMjtp30PmpKpEqE8_Ed9BS66bXRY_WnDsAzmRUGJRMdplcHzSXqPT_XoJxvQWp0o54ZAc8VliyCI7Xata0dV_-klpOC4lDJcAd71arUZbdWWfuFcHmHYN-1F8Q==/NjEyLUxCQy01OTQAAAGgXQKB7A41hS8LAN7361OtKcyWmdhS8yu22TH3xhTL14W0VqjCrdsDwY2HBLadKLgOQCv9J-o=). ## How it works Creating a new space is a controlled action to ensure consistency and governance across your organization. > [!NOTE] > Please note: > > When ESM is enabled on your account, SysAid Admins automatically get the **Global Admin** permission, which lets them create and manage spaces. This permission can only be changed in the primary space. To learn more about permissions, see [Managing Agent and Admin Permissions](https://documentation.sysaid.com/docs/managing-agent-permissions). When a space is first created, it is set to **Draft** status. - In this mode, the space is only accessible to Space Admins and team members with Service Desk access who are explicitly invited. - This allows invited team members to join the space, configure workflows, permissions, and content, and test everything before it goes live for End Users, the employees in your organization. Once the setup is complete, the **Global Admin** who created the space can change its status to **Active**. When a space becomes **Active**: - It is made available to all relevant End Users through the **Self-Service Portal**. - A dedicated **department chatbot** is automatically added to End Users’ chatbot options, enabling faster, more contextual support. ## Creating a new space 1. Go to the **Settings** page and click **Explore spaces** in the top banner. 2. You will see a table showing the IT space as your primary space. You will also see space templates you can use to create spaces for other departments. 3. Click **Create space** on a template of your choice. 4. You’ll see a pop-up where you can configure the following: - **Display name**: The name that will be shown to users in the Self-Service Portal. - **Description**: This is only shown in the **Manage Spaces** page available to Global Admins. - **Space URL**: 2-4 characters that will be added to your existing URL to create a new one that’s specific to this space. The URL cannot be changed once the space is created. 5. Click **Add as draft**. The new space will be created in **Draft** mode, where you can continue configuring it before activating it. You will be guided through the process of further setting up the space, adding team members, setting up the email, etc. ## Moving existing teams into a space If a team already works in SysAid and you want to move them into their own space, contact your SysAid representative or our [support team](https://helpdesk.sysaid.com/servicePortal/) to walk you through the process. SysAid offers a migration assistance package, where we allocate resources to help you through the transition. ## Managing spaces Once a space is created, you can edit its details at any time by going to **Settings** > **Global Settings** > **Enterprise Service Management (ESM)** > **Manage Spaces** and clicking the 3-dot menu next to the relevant space. All Global Admins can edit the space details, such as the name of the space and its description: ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/creating-a-new-space-in-sysaid-image-uptt8odt.gif?sv=2026-02-06&spr=https&st=2026-10-14T13%3A37%3A28Z&se=2026-10-14T14%3A37%3A28Z&sr=c&sp=r&sig=UliCo4mbPwVC%2BQt2FSmPOgU3%2BWMpLEGoA4mEM9qoQoc%3D) The Global Admin who created the space automatically becomes the **Space Admin** of that space, which gives them access to all of the space’s Settings and, by default, to the service records in that space, including the sensitive data within them. You can change this at any time by removing the relevant permissions. You can give other users the same access by enabling the **Space Admin** permission for them, from **Settings** > **Administration** > **User Management** > **Service Pros (Admins)**. To learn more about permissions, see [Managing Agent and Admin Permissions](https://documentation.sysaid.com/docs/managing-agent-permissions). You can also change the space status to **Inactive** to remove it from the Self-Service Portal and make it unavailable to users.