By integrating Splashtop with your SysAid AI Builder, you unlock the ability for your chatbot to create remote access sessions directly within SysAid, without switching tools or leaving the conversation.
Instead of manually creating sessions in Splashtop, your admins can simply ask for a remote control session within the service record, and the AI agent will supply the exact links needed to start helping the user right away. It’s a fast, seamless way to get remote assistance up and running when customers need it most.
Setting up the connection
You’ll need an API Key from Splashtop:
In your Splashtop account, go to Management > Settings > API.
Click Create API Token.
Configure the scope and the expiration date of the API token.
Click Save and copy the API Key.
In your SysAid account, go to Settings > AI Agents > AI Agent Builder.
Search for Splashtop Connector and select it.
Paste the API Key in the Controller API Key (Bearer Token) generated from Splashtop Secure Workspace field.
Click Test.
Once you see the confirmation message, you can click Publish.
Your Splashtop account and SysAid AI Agent Builder are now connected 🎉.
Please note:
If the test fails, please recheck the details and try again. If the issue persists, contact support.
Next steps
You can now use the prebuilt AI Agents. To view all available prebuilt AI Agents, see Prebuilt AI Agents Overview.
You can also create your own AI Agent from scratch using the AI Agent Builder.