---
title: "Connecting Slack to The SysAid AI Agent Builder"
slug: "connecting-slack-to-the-sysaid-ai-agent-builder"
updated: 2025-04-29T15:36:44Z
published: 2025-04-29T15:36:44Z
canonical: "documentation.sysaid.com/connecting-slack-to-the-sysaid-ai-agent-builder"
excludeFromSearch: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connecting Slack to The SysAid AI Agent Builder

Integrating the AI Agent Builder with Slack transforms how teams communicate and collaborate. By embedding intelligent automation directly into Slack, you can streamline workflows, provide instant support, and automate repetitive tasks—without leaving your workspace.

Whether it’s handling employee requests, managing customer inquiries, or surfacing critical insights, a Slack-integrated AI agent enhances productivity and responsiveness.

In this article, we’ll walk you through the process of connecting the AI Agent Builder with your Slack account.

## Setting up the connection

The connection process consists of 2 main steps:

1. Creating an AI Agent Builder app in Slack
2. Connecting the AI Agent Builder and Slack

We’ll walk you through the steps.

### Step #1: Creating an AI Agent Builder app in Slack

1. In [Slack](https://api.slack.com/apps), log in as the primary owner of the Slack team you want to sync with SysAid.
2. Click **Create New App**.
3. Choose **From a manifest** and select the relevant Slack workspace.
4. Under the **Display Information**section, enter the name of your app. We recommend that you enter "SysAid AI Agent Builder" here.

> [!TIP]
> Tip:
> 
> Upload an image such as the SysAid icon to visually represent this app in Slack. Add a short description field explains what the app does. For example, "Syncs Slack data with SysAid.”
5. On the left-hand menu, go to **OAuth & Permissions**.
6. Under **Scopes**, add the following scopes:
  1. Under **Bot Token Scopes**, click **Add an Oauth Scope**, and select the following scopes:
    - channels:history
    - channels:manage
    - channels:read
    - chat:write
    - commands
    - files:read
    - files:write
    - groups:history
    - groups:read
    - groups:write
    - im:read
    - incoming-webhook
    - mpim:write
    - users:read
    - users.profile:read
    - Users:read.email
  2. Under**User Token Scopes,**click **Add an Oauth Scope**, and select the following scopes:
    - channels:history
    - channels:read
    - channels:write
    - chat:write
    - groups:history
    - groups:read
    - groups:write
    - im:read
    - mpim:read
    - usergroups:read
    - user:read
    - users:write
    - users:read.email
7. On the left-hand menu, go to **Install app**.
8. Click **Request to Install**.

### Step #2: Connecting the AI Agent Builder and Slack

1. In [Slack](https://api.slack.com/apps), log in as the primary owner of the Slack team account you want to sync with SysAid.
2. Once the admin approves the app, go to **Basic Information** >**App Level Tokens**.
3. Click **Generate Token and Scopes** and copy the token.
4. In your SysAid account, go to **Settings** > **SysAid AI Agents**> **AI Agent Builder**.
5. Search for the **Slack API**prebuilt****AI Connection.
6. Paste the Slack token under **Bot Token**.
7. Click **Test** to make sure there are no issues with the details.
8. Click **Publish**.

## Next steps

You can now use the prebuilt AI Agents. To view all available prebuilt AI Agents, see [Prebuilt AI Agents Overview](https://documentation.sysaid.com/docs/prebuilt-ai-agents-overview#entra-azure-ad-ai-agents).

You can also create your own AI Agent from scratch using the [AI Agent Builder](https://documentation.sysaid.com/docs/ai-agent-builder-guide). To learn which API capabilities are available for Slack go to [Slack api](https://api.slack.com/).

## Related

- [AI Agent Builder Guide](/ai-agent-builder-guide.md)