---
title: "Configuring the Confluence Dataset Connector"
slug: "configuring-the-confluence-dataset-connector"
updated: 2026-02-02T08:18:48Z
published: 2026-02-02T08:18:48Z
canonical: "documentation.sysaid.com/configuring-the-confluence-dataset-connector"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring the Confluence Dataset Connector

Connecting Confluence to SysAid allows you to turn your existing knowledge base into a trusted data source for the AI Chatbot. By creating a Confluence dataset, the chatbot can use your organization’s articles, guides, and internal documentation to provide accurate, context-aware responses to user questions.

This helps users get faster, more relevant answers using the content your teams already maintain in Confluence, while reducing repetitive questions and manual effort for IT. Instead of searching through pages or reaching out to support, users can ask the chatbot and get guidance grounded in your own knowledge.

In this article, you’ll learn how to connect your Confluence account to SysAid and create a dataset that makes your knowledge available to the AI Chatbot in a secure and controlled way.

> [!NOTE]
> Requirements:
> 
> - SysAdmin or AI Admin permissions
> - Confluence account

## How it works

The AI Connection creates a link between SysAid and your Confluence account. Once connected, an AI agent runs a synchronization process that pulls content from the selected Confluence space into SysAid.

During the initial sync, the AI agent creates a **Document-type dataset** named “Confluence – [Space_Key]”. This dataset serves as the knowledge source the AI Chatbot uses to answer user questions based on your Confluence content.

After the first sync completes, the AI agent runs automatically every 10 minutes to keep the dataset up to date. This ensures that changes made in Confluence, such as new or updated pages, are reflected in SysAid without manual effort.

If needed, you can adjust the sync frequency directly in the AI Agent Builder, giving you control over how often Confluence content is refreshed.

## Connecting the apps

To connect your SysAid account with your Confluence account:

1. Log in to [https://id.atlassian.com/manage-profile/security/api-tokens](https://id.atlassian.com/manage-profile/security/api-tokens).
2. Select **Create API token**.
3. Give your API token a name that describes what it does. For example, “SysAid-Confluence connection".
4. Select an expiration date for the API token.
5. Click **Next**.
6. Select **Create token**.

> [!NOTE]
> Please note:
> 
> You can't recover the API token once you complete this step. We recommend you save your API token in a password manager.
7. Select **Copy**, then paste the token to your script, or save it somewhere safe.
8. Click **Done**.
9. In SysAid, go to Settings > **SysAid AI Agents** > **AI Agent Builder**.
10. Search for the **Confluence Cloud API connection**.
11. Paste the token under the **API token generated from Atlassian account security settings** field.
12. In the **Confluence Cloud base URL**field in SysAid, paste the URL of your Confluence domain.
13. Add the email account connected to Confluence. It must be the same email account as the user who generated the API token.
14. You can choose to limit the connection to a specific Space by adding the Space Key to the **Default Confluence space key for API operations** field.

> [!TIP]
> Tip!
> 
> To learn where to find your space key, go to [Atlassian Support](https://confluence.atlassian.com/docm/latest/space-keys-943953609.html).
15. Click **Test**.
16. Click **Publish.**

## Configuring the Confluence AI agent

1. In SysAid, go to Settings > **SysAid AI Agents** > **AI Agent Builder**.
2. Search for the **Confluence datapool Sync**AI agent.
3. If you haven’t limited the AI connection to a specific Space in Confluence, you can do it here. Simply ask the builder chat to limit this AI Agent to [Space_Key]. You can then clone it and create an AI agent per space.

> [!TIP]
> Tip!
> 
> To learn where to find your space key, go to [Atlassian Support](https://confluence.atlassian.com/docm/latest/space-keys-943953609.html).
4. Click **Test**.
5. Click **Publish**.

The agent will now start creating the relevant dataset.

## Next steps

You can configure the newly created Confluence dataset to be available to a specific chatbot. Group, etc. To learn how to configure the dataset, see [Advanced Dataset Configurations](https://documentation.sysaid.com/docs/data-pool-config).

## Related

- [Creating a Dataset](/create-a-dataset.md)
- [Advanced Dataset Configurations](/data-pool-config.md)