SysAid Copilot for Classic
    • 17 Mar 2024
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    SysAid Copilot for Classic

    • PDF

    Article summary

    Comprehensive AI suite designed and built to enhance the ITSM experience.

    SysAid Copilot bakes generative AI into every aspect of service management -- offering various modules that work together to improve efficiency, empower employees, and provide valuable insights.


    SysAid Copilot License

    SysAdmin or AI Admin permissions

    Enable SysAid Copilot

    To enable SysAid Copilot in the Service Desk (Settings), follow these steps:

    Step 1: Go to Settings > Service Desk > General

    Step 2: Scroll to the bottom of the page, and check off “Enable SysAid Copilot”.

    This enables SysAid Copilot and its Admin features.

    To enable the AI Emailbot, check off the “Enable AI Emailbot”.

    Grant AI Admin Permissions

    SysAdmins can grant full control over SysAid Copilot features to Admins (who are not SysAdmins).

    This permission grants the selected Admin the ability to assist with the SysAid Copilot AI configurations available under the AI Chatbot Settings; General, Data Pool, and Monitor & Fine-tune and AI Usage Dashboard.

    To grant AI Admin permissions to an Admin, follow these steps:

    Step 1: Go to Tools > User Management > Administrators

    Step 2: Click on the Admin you'd like to grant AI Admin permissions to.

    Step 4: Check off the “AI Admin” checkbox at the bottom of the page and click “OK”

    ai admin checkbox