---
title: "Configure Asset Warranty Integration"
slug: "configure-asset-warranty-integration"
updated: 2026-01-07T08:57:08Z
published: 2026-01-07T08:57:08Z
canonical: "documentation.sysaid.com/configure-asset-warranty-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Asset Warranty Integration

Sync Asset Warranty data with the Asset Information listed in the SysAid Service Desk Asset List.

> [!NOTE]
> Available for:
> 
> - SysAid Full Cloud Edition
> - Dell Technologies Business TechDirect Account

Enabling this Integration requires synchronization between the organization's Asset manufacturer account and SysAid Service Desk.

The Integration allows you to track all Asset warranty information directly in SysAid, so you can manage it proactively and efficiently. This document provides the steps required to activate your Asset Warranty Integration.

## Step 1: Activate the Asset Warranty Integration

To configure your Asset Warranty Integration in SysAid, follow these steps:

1. In SysAid, go to **Connect > My add-ons**.
2. Click the **gear icon** on **Asset Warranty**.
3. Turn on the “Activate integration” toggle
4. Enter your Dell Client ID
5. Enter your Dell Client Secret

For more information, see the [instructions](/spaces/docs/dell-asset-warranty) for obtaining your Dell API Key Details.

1. Choose whether to “Overwrite Existing Warranty Expiration” (Y/N)
  - Y: The out-of-the-box “Warranty Expiration Field” should be overwritten by the Asset Warranty Expiration from Dell
  - N: The newly created “Asset Warranty Expiration” Custom Field should be overwritten (auto-populated) by the Asset Warranty Expiration from Dell
2. Click “Save Changes”
3. Click “Test Connection”
  - If successful: A Success confirmation pop-up will appear
  - If failed: Try verifying your credentials or reviewing your SysAid logs

## Step 2: Sync your Asset Warranty Integration with Dell

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/test connection.png)

> [!NOTE]
> Save Changes
> 
> Clicking “Save Changes” runs the Asset Warranty Sync on all registered Dell Assets

## Step 3: Manage Asset Warranty Details

Once your Dell Asset Warranty Add-on is enabled, all Assets (whose Manufacturer is populated as “DELL”) are registered according to their serial number, and the following Date Fields are created in your Asset List:

| Field Name | Field Type | Description |
| --- | --- | --- |
| Asset Ship Date | Date | Date of Asset Shipment |
| Asset Warranty Expiration | Date | Asset Warranty Expiration Date (automatically populated by default) |
| Asset Warranty Last Sync | Date | Last sync between Dell Asset(s) and SysAid Asset List |
| - These Fields are accessible in Asset List and Asset Form, and can be used in any Report - Any Asset Sync failures will be listed in sysaid.log, addon.log, and audit.log - Custom Fields that are added as "View only" can't be edited manually |