--- title: "Configuring Queue Columns" slug: "columns" description: "Reorder, remove, or add Columns using the Queue's Column Configuration Panel" tags: ["Spaces"] updated: 2026-08-06T08:29:08Z published: 2026-08-06T08:29:08Z canonical: "documentation.sysaid.com/columns" --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt > Use this file to discover all available pages before exploring further. # Configuring Queue Columns Which columns the queue shows decides what you can see at a glance, and it also decides what you can sort and filter by. A queue built for triage wants different columns than one built for reporting on last quarter, so it's worth setting up deliberately. Column configuration is per user. What you set up changes your own view of the queue, not what your team sees, so you can arrange it however suits you without affecting anyone else. > [!NOTE] > Available for: > > - Customers using SysAid Spaces. If you're using SysAid Classic, see [Using SysAid Lists](https://documentation.sysaid.com/classic/docs/using-sysaid-lists). > - Agents with the **Can save custom personal views** permission. Without it, an Agent can use the queue but can't change which columns it shows. See [Managing Agent and Admin Permissions](https://documentation.sysaid.com/docs/managing-agent-permissions#service-record-permissions). ## Opening Column Configuration On the Service Desk page, click the **cogwheel icon** in the top-right corner of the queue's header row. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/2026-08-06_08-40-42 (1).gif?sv=2026-02-06&spr=https&st=2026-10-14T04%3A06%3A39Z&se=2026-10-14T05%3A06%3A39Z&sr=c&sp=r&sig=JeZ1nfyAaF6zGpVIpnizKRQFryJYT8g3YUyHAwBb%2BLg%3D) The panel has three parts: - A **header** showing how many columns you're displaying against the limit of 30, and a search field - The list of **columns currently displayed**, which you can reorder - **Add a Column** at the bottom, which stays in place as you scroll The search field only looks through the columns you're already displaying. It won't find a column you haven't added yet, so use it to locate something in a long list rather than to go hunting for new fields. ## Column actions ### Adding a column 1. Click **Add a Column** at the bottom of the panel. 2. Search for or select the service record field you want. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/click field.jpg?sv=2026-02-06&spr=https&st=2026-10-14T04%3A06%3A39Z&se=2026-10-14T05%3A06%3A39Z&sr=c&sp=r&sig=JeZ1nfyAaF6zGpVIpnizKRQFryJYT8g3YUyHAwBb%2BLg%3D) The new column lands at the end of the list. Drag it from there to wherever you want it. A queue can show up to **30 columns**, and the pinned ID column counts toward that total. ### Using custom fields as columns Custom fields can be added as columns in the same way as any other field. They appear in the **Add a Column** list alongside the built-in ones. To create or edit a custom field, see [Custom Fields](https://documentation.sysaid.com/docs/custom-fields). ### Reordering columns Drag any column in the panel to a new position in the list. The **ID** column is fixed in the first position and can't be moved. ### Removing a column Hover over a column in the panel and click the X. Every column can be removed except **ID**. ### Resizing columns Column width is set in the queue itself rather than in the panel. Drag the edge of a column header to make it wider or narrower. ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/2026-08-06_08-44-13 (1).gif?sv=2026-02-06&spr=https&st=2026-10-14T04%3A06%3A39Z&se=2026-10-14T05%3A06%3A39Z&sr=c&sp=r&sig=JeZ1nfyAaF6zGpVIpnizKRQFryJYT8g3YUyHAwBb%2BLg%3D) ### Saving your changes Except for resizing the column, nothing takes effect until you save. Click **Save** to apply your changes. **Cancel** discards everything and leaves the queue as it was. ### Sharing your setup with your team Because column configuration is personal, arranging your own columns doesn't give anyone else the same layout. If you want to share a setup, save it as a view. The arrow beside **Save** offers **Save as**, which keeps your current view as it was and stores the new column setup as a separate view. New views are **Private** to you. A SysAid admin can make a view **Public**, which is what puts it in front of your team. That makes a view the unit of sharing: columns are yours; views are how you pass a configuration on. See [Creating and Managing Queue Views](https://documentation.sysaid.com/docs/queue-views). ## Next steps - [Service Record Queue](https://documentation.sysaid.com/docs/queue) - what the queue is and how it's laid out - [Working with the Service Record Queue](https://documentation.sysaid.com/docs/working-with-the-queue) - opening, creating, editing, and acting on service records - [Filtering and Sorting the Queue](https://documentation.sysaid.com/docs/queue-filters) - narrowing the queue and ordering it - [Creating and Managing Queue Views](https://documentation.sysaid.com/docs/queue-views) - saving a configured queue for reuse