Bomgar

The Bomgar integration allows you to initiate a Bomgar Remote Control session with your end users from any incident or asset record.

Bomgar's remote support solution enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world. You can control multiple systems, chat with multiple end-users, and collaborate with others to fix problems faster.

Admins attempting to use this integration must have the Bomgar Representative Console (version 14.2 or higher) installed on their device and they must be running SysAid version 15.2.01 or higher.

To enable the Bomgar integration

1. Go to your Bomgar account URL, and log in to Bomgar.
2. Navigate to Management > API configuration and select the Enable XML API checkbox.
3. In SysAid, on the main Third-Party Integrations page, in the Bomgar icon, click .
4. Enter your Bomgar credentials.
5. If you would like to ensure that your credentials are correct, click Test Connection.
6. Click the slider to activate the Bomgar integration.
7. Click Save Changes.

Launch a Bomgar session from an incident

You can launch a Bomgar remote control session from any incident that has a Main asset that is online.

To launch the session, find the Main Asset field and click Bomgar Remote Control.

Launch a Bomgar session from an asset

You can launch a Bomgar remote control session from any asset that is online.

To launch the session

1. In the asset's RC tab, from the Method drop-down, select Bomgar Remote Control.
2. Click Start.