---
title: "August 6, 2024"
slug: "august-6-2024"
updated: 2024-09-11T07:15:11Z
published: 2024-09-11T07:15:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# August 6, 2024

## ✨ AI Chatbots

#### Bug Fixes

- Resolved a bug that was causing AI Author’s step-by-step option to suggest solutions instead of reformatting user input into sequential steps
- Resolved a bug that was causing AI Chatbot-created Service Records to be created without a Confirmation Message
- Resolved a bug that was causing AI Emailbot to send responses whose Quality Score (in Monitor & Fine-tune) is low
- Resolved a bug that was allowing the AI Escalation Rule to change Service Records to Requests, despite the account license not having Change Management module

## ✍️ Self-Service Portal

#### Bug Fixes

- Resolved a bug that was preventing Templates from opening when selecting (clicking on) its Category in the Service Catalog
- Resolved a bug that was preventing Template Descriptions in Spaces from appearing in the corresponding Self-Service Portal Submission Form
- Resolved a bug that was causing Self-Service Portal Guests to be redirected to the Self-Service Portal login page when clicking on Submit Incident
- Resolved a bug that was preventing the AI Emailbot from replying to emails with special characters in the Subject or Body
- Resolved a bug that was preventing the Self-Service Portal Scoreboard to display filtered results when attempting to filter the Supervised Requests tab by Categories
- Resolved a bug that was causing attempts to modify the Template of the Request Submission Form page to fail