---
title: "August 11, 2025"
slug: "august-11-2025"
updated: 2025-08-12T08:51:03Z
published: 2025-08-12T08:51:03Z
canonical: "documentation.sysaid.com/august-11-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# August 11, 2025

This month’s release brings new options for connecting SysAid with other tools, including a beta integrations experience and improved Jira syncing. We’ve also added a new Database API endpoint to make it easier to automate data exports. Together, these updates aim to simplify processes and help teams stay aligned.

Latest versions:

| **Classic Build Number** | 25.3.20-b3981 |
| --- | --- |
| **Spaces Build Number** | 29.11.58.65.1 |

## ☀️ New features

#### Integrations powered by Workato [Beta for SysAid Spaces]

We’re introducing a new integrations experience powered by**Workato**, enabling you to connect SysAid with a wide range of applications and automate workflows with ease. This feature is currently in beta, so functionality and availability may change as we gather feedback.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image (31).png)

To learn more, click [**here**](https://documentation.sysaid.com/docs/sysaid-integrations-powered-by-workato).

## 🤓 Feature enhancements

#### Jira Integration Enhancements [SysAid Spaces]

Help your teams work more efficiently by syncing Jira comments and SysAid notes across both platforms.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-V3P02A5V.png)

To learn more, click [**here**](https://documentation.sysaid.com/docs/jira-integration-with-sysaid-spaces#syncing-comments-and-notes).

#### New Database API Endpoint

Retrieve a direct download link for the latest daily database backup. Ideal for automating data exports into BI and analytics tools for external reporting.

To learn more, click [**here**](https://documentation.sysaid.com/docs/rest-api-details#download-daily-database-backup).

## 🐛 Bug fixes

The following bugs have been fixed, and the related features are working correctly:

| Bug number | Description | Status |
| --- | --- | --- |
| 8089 | Attachment added in SysAid Classic shows a time stamp in the future | ✅ Fixed |
| 9029 | The “Company” field is empty in the basic and advanced filters in Asset reports | ✅ Fixed |
| 9041 | `${SubmitUser}` tag displayed in the notification when you submit a service record using guest mode | ✅ Fixed |
| 9763 | Escalation rules notifications are being sent twice when set to run “On initial ticket submission” or "On every ticket update" | ✅ Fixed |
| 11864 | Email integration attachments are broken | ✅ Fixed |
| 13399 | Escalation rules that are supposed to change the Admin group do not run after the Action item is completed | ✅ Fixed |
| 13487 | Signature causes the outgoing email to remove the body | ✅ Fixed |
| 15757 | Emailbot doesn’t send responses | ✅ Fixed |
| 16118 | On initial service record submission in SysAid Classic, escalation rules don't run when the service record is created via email | ✅ Fixed |
| 16207 | Incorrect CSS Server URL for new accounts | ✅ Fixed |
| 16360 | Categories that are locked to a specific admin group don’t appear in Spaces | ✅ Fixed |
| 16728 | Unregistered users (guests) are shown as blank in the service record | ✅ Fixed |
| 16415 | Escalation rules set to trigger “On every ticket update” do not work properly in Spaces when the service record is updated via email | ✅ Fixed |
| 17521 | Can't update values for custom date and date time columns in SysAid Spaces | ✅ Fixed |
| 17584 | Error after getting an addon from the Marketplace in SysAid Spaces | ✅ Fixed |
| 17708 | Images added to notes are breaking upon refresh | ✅ Fixed |
| 17755 | "Apply & Sync to Spaces" action removes Incident templates from the `spaces_template_subtype` table | ✅ Fixed |
| 17789 | Inability to update specific sections of templates in SysAid Spaces | ✅ Fixed |
| 18131 | On Change service records, changing the template with the category-driven-templates feature enabled will grey out the “Create” button | ✅ Fixed |
| 18184 | "AI Admin" permission fails to load AI Chatbot Settings in SysAid Spaces for anyone other than a SysAdmin when Agent Chatbot is used | ✅ Fixed |