---
title: "Password Services Audit Log "
slug: "audit-log"
description: "Find a list including both end-user and administrator activity on the Password Services Audit Log."
tags: ["SysAid Spaces"]
updated: 2026-07-09T07:46:28Z
published: 2026-07-09T07:46:28Z
canonical: "documentation.sysaid.com/audit-log"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Audit Log

The Password Services Audit Log shows you a list of all activity in Password Services. This includes both end-user and administrator activity.

This information is also recorded in the main SysAid logs, viewable under **Settings** > **Tracking** > **Audit Log** > **System Event Logs**.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-K3P3QOUL.png)

Activities recorded in the log include:

| Event | Description |
| --- | --- |
| User changed his password | End User password was successfully reset |
| User unlocked his account | End User account was unlocked |
| User completed his enrollment | User filled out all of the required security questions |
| Incorrect password when updating security questions | User attempted to update security questions, but entered the wrong password. Changes to security questions were not saved. |
| Failed to answer Security Questions | User exceeded the maximum number of allowable attempts to answer the security questions and was blocked from the system. |
| Temporary password expired | User successfully reset password, but did not log in before the temporary password expired. |
| Failed to send notification email | Reset password/unlock account was successful, but the email was not successfully sent. |
| Failed to send notification SMS | Reset password/unlock account successful, but SMS was not successfully sent. |
| Invalid entry when updating security questions | User entered invalid answers to the security questions. |
| AD - Failed to connect to the AD | SysAid unsuccessfully attempted to connect to Active Directory. |
| AD - Wrong username\password | The Active Directory username or password specified under Settings > Integration > LDAP is incorrect. |
| AD (LDAP settings) – user with no permission | The Active Directory username or password specified under Settings > Integration > LDAP does not have permission to change passwords. |
| Changes were made by the administrators | Changes were made to the module settings by an administrator. |
| “User self Service” permission was enabled/disabled for administrator | Permission to access the Password Services module was enabled/disabled for this administrator. |
| “User self Service” permission was enabled/disabled for end user | Permission to access the Password Self Service module was enabled/disabled for this end user. |
| End user - failed to display Domain list | SysAid was unable to load the list of domain names in step 1. |
| End user – username validation | The end user was not found in Active Directory. |