---
title: "Assigning Service Record Weight"
slug: "assign-service-record-weight"
updated: 2024-07-17T08:18:20Z
published: 2024-07-17T08:18:20Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assigning Service Record Weight

> [!NOTE]
> Service Records in the Hybrid Queue can be exported to external file formats, so that Admins can manage their Service Record content externally, according to organization needs and use-cases.
> 
> **Requirements**
> 
> - SysAdmin or Admin permissions
> - SR Weighting enabled

Exporting Service Records to .csv and .pdf file formats can be performed in the Hybrid Queue/

This article provides the necessary steps to:

- Open the Hybrid Queue
- Enable Service Record Weighting

## Enable

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/enable sr weight.jpg)

To enable the Service Record Weight feature, follow these steps:

1. Go to Settings (in the Sidebar menu)
2. Click on General Service Desk Customizations
3. Select the Enable SR Weighting functionality to override list sort order checkbox
4. Click **Save**

## Open Hybrid Queue

![updated queue overlay](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/updated%20queue%20overlay.gif)

Click the ‘three dots’ in the Service Record Header > Select “Launch Classic Queue.

This will open your **Queue** in Classic.

## Select Service Record

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/select for more actions.jpg)

To select a Service Record for Weight Assignment,

1. Select the relevant Service Record
2. Click the three dots in the Hybrid Queue’s Header
3. Click **More Actions**

## Assign Weight

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/select weight and apply.jpg)

1. From the dropdown select Weight
2. In the text box, enter the Weight you want to assign to the selected Service Records
3. Click **Save**

To sort Service Records by Weight, follow the steps provided [here](https://documentation.sysaid.com/classic/docs/sr-weight).

## Return to Spaces UI

![go back to spaces queue (1)](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/go%20back%20to%20spaces%20queue%20(1).jpg)

Once you’ve completed assigning a Service Record Weight (and viewing the Weight field in the Hybrid Queue, when necessary), click **Close** to return to the Spaces UI.