---
title: "Asset Availability"
slug: "asset-availability"
description: "This list shows you downtime for all assets whose availability you are monitoring.To open the actions list, select one or more availability records using the tickboxes at the left end of each row."
tags: ["SysAid Classic", "SysAid Spaces"]
updated: 2026-10-24T14:41:18Z
published: 2026-10-24T14:41:18Z
canonical: "documentation.sysaid.com/asset-availability"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Asset Availability

This list shows you downtime for all assets whose availability you are monitoring. To open the list, go to **Asset Manager** > **Asset Management** > **Asset Availability**.

> [!NOTE]
> **Available for:** Customers using SysAid Spaces. If you're using SysAid Classic, see [Asset Availability](https://documentation.sysaid.com/classic/docs/asset-availability).

> [!TIP]
> Tip!
> 
> You may view or create reports on asset availability by going to **Analytics >** **Reports**. To learn more, see [Customize and Run a Report](https://documentation.sysaid.com/docs/customize-and-run-a-report).

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-1784540480101.png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A23%3A18Z&se=2026-11-04T16%3A23%3A18Z&sr=c&sp=r&sig=UZUTW6LZcasLknpDLzrbFq6tftRnkI5xS27782YbNv0%3D)

To learn more about working with lists, see [Using SysAid Lists](/docs/using-sysaid-lists).

### Viewing offline periods

The availability list includes all offline events for the selected timeframe. You can select the timeframe by using the **Offline start time** filter.

Offline Start Time filter ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-WT08Q6IK.png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A23%3A18Z&se=2026-11-04T16%3A23%3A18Z&sr=c&sp=r&sig=UZUTW6LZcasLknpDLzrbFq6tftRnkI5xS27782YbNv0%3D)

### Available actions

There are a number of actions you can perform on your list using the actions list. To open the actions list, select one or more availability records using the tickboxes at the left end of each row. This opens the actions list:

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-OG44GFBT.png?sv=2026-02-06&spr=https&st=2026-11-04T15%3A23%3A18Z&se=2026-11-04T16%3A23%3A18Z&sr=c&sp=r&sig=UZUTW6LZcasLknpDLzrbFq6tftRnkI5xS27782YbNv0%3D)

#### **Delete**

Delete the selected availability records.

#### **Export**

To export the list to Excel, click the 3-dot menu next to the search box and select **Export to Excel**. You can then print the records, or use the data for further calculations.

### **How is asset availability calculated?**

Any device with the SysAid Agent installed contacts the SysAid Server at regular intervals. Any asset that misses three intervals is considered to be unavailable. That asset remains unavailable until the next time it contacts the SysAid Server.

Potential reasons that an asset might not contact the server at the specified interval include:

- The asset has been turned off
- The Agent has been disabled or uninstalled
- There is a network connection error (e.g., the network is down)

**Default refresh interval** The default interval at which an asset contacts the SysAid Server is 30 seconds. This interval is set at the time you deploy the Agent. Read more about the refresh interval under [Agent Deployment](/docs/agent-deployment-plan).

Using the default settings for the refresh interval, an asset becomes unavailable after it is unresponsive for 90 seconds (30s * 3).