---
title: "April 9, 2025"
slug: "april-9-2025"
updated: 2025-04-09T12:57:51Z
published: 2025-04-09T12:57:51Z
canonical: "documentation.sysaid.com/april-9-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# April 9, 2025

# April 09, 2025

Spaces just got a boost! This release includes several enhancements to streamline your workflows and improve your service record management experience. We’ve also squashed a bunch of bugs to keep everything running smoothly.

Latest versions:

| Classic Build Number | 25.1.60-b2433 |
| --- | --- |
| Spaces ITSM Number | 25.14.1.47716 |

## **🚀SysAid Spaces**

#### **Merging Service Records**

With the new merge feature, you can now easily combine multiple service records into one, streamlining your workflow and reducing clutter. Say goodbye to duplicate entries and maintain a clean, organized system.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/april-10-2025-image-y6avw62j.gif)

To learn more, click [**here**](https://documentation.sysaid.com/docs/merging-service-records-in-spaces).

#### **Duplicating Service Records**

Need to create a copy of a service record quickly? The new duplicate feature allows you to generate exact replicas, saving time and ensuring consistency across your records.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/april-10-2025-image-jwcdtv5e.gif)

To learn more, click [**here**](https://documentation.sysaid.com/docs/duplicating-service-records-in-spaces).

#### **Syncing Service Record Templates**

You can now sync service record templates from the Classic to Spaces with a single click, streamlining the update process.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/april-10-2025-image-tkz67969.gif)

To learn more, click [**here**](https://documentation.sysaid.com/docs/hybrid-features#service-record-template-syncing).

## **🐛Bug Fixes**

The following bugs have been fixed, and the related features are working correctly:

- Bug # 7636: "Disable end user notifications for next save only" settings doesn't work
- Bug # 8747: Escalation rules that are supposed to change the assigned admin group do not work
- Bug # 9812: Workflow notification - company tag doesn't pull the Company name value
- Bug # 10108: The $LinkToSubTab link leads to a 404 error page instead of the Action Item
- Bug # 10386: Service record creation time missing from the History logs in Classic if it was created in Spaces
- Bug # 11434: Admins in Spaces cannot access the asset list despite having appropriate permissions, though the list is accessible in Classic
- Bug # 10544: AI statuses still exist for users without a Copilot license
- Bug # 11886: View-only fields can be edited with inline edit
- Bug # 12100: When filtering the queue by the CC field with an LDAP user, the filter breaks
- Bug # 12137: Duplicate notification for Action Item when opening a Change from the Spaces Service Desk portal
- Bug # 12574: Cloud agents can't get the GFI license