---
title: "AI Case Summarization | SysAid Copilot"
slug: "ai-summarization"
description: "AI Case Summarization is a quick recap of lengthy content in each Service Record – visible from either the Queue or the SR."
updated: 2026-05-24T05:15:59Z
published: 2026-05-24T05:15:59Z
canonical: "documentation.sysaid.com/ai-summarization"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Case Summarization

AI Case Summarization is a quick recap of lengthy content in each Service Record – directly from the Queue. These summaries allow Admins to eliminate the need to spend time opening each ticket and reading its [Notes](/spaces/docs/notes), [Messages](/spaces/docs/messages), [Solutions](/spaces/docs/service-records), and [Resolutions](/spaces/docs/resolution).

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-E4S5G7Y4.png)

This document explains how to use AI Case Summarization -- which generates summaries based on the content of the following Fields:

- Notes
- Message(s)
- Solution
- Resolution

You can read AI Case Summarization summaries from inside:

- The queue
- A Service Record page

To read a summary generated by AI Case Summarization from inside a Service Record page, hover over its Title, which then displays the summary inside the pop-up.

You can also read the summary from inside the queue by clicking the AI diamond icon next to the service record ID. The AI Case Summary will appear inside the pop-up.