---
title: "Tags for SysAid Notifications in Microsoft Teams"
slug: "ai-service-desk-tags-for-sysaid-notifications-ms-teams"
description: "The full list of tags for SysAid Notifications in Microsoft Teams"
updated: 2023-02-01T13:22:02Z
published: 2023-02-01T13:22:02Z
canonical: "documentation.sysaid.com/ai-service-desk-tags-for-sysaid-notifications-ms-teams"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tags for SysAid Notifications in Microsoft Teams

In the tables below is the full list of tags for ticket notifications in Microsoft Teams and their meaning in SysAid.

NoteTags are case-sensitive. 

#### Tags for use in AI Service Desk notifications

| Tag ID | Description |
| --- | --- |
| ${sr.getAssignedTo()} | This is the administrator who the SR is assigned to. Displays the contents of the First Name and Last Name fields |
| ${sr.getTitle()} | This is the title of the service record |
| ${sr.getAsset().getComputerName()} | This is the name of the asset attached to the service record |
| ${sr.getCategory()} | This is the top level category of the service record |
| ${sr.getSubCategory()} | This is the sub category of the service record |
| ${sr.getThirdLevelCategory()} | This is the third level category of the service record |
| ${sr.getCloseTime()} | This is the time the service record was closed |
| ${sr.getCustDate1()} | Displays the contents of custom date field 1 |
| ${sr.getCustDate2()} | Displays the contents of custom date field 2 |
| ${sr.getDescription()} | This is the service record's description |
| ${sr.getId()} | This is the service record number |
| ${sr.getInsertTime()} | Time the service record was submitted |
| ${sr.getNotes()} | Displays the contents of the notes field |
| ${sr.getPriority()} | Shows the priority of the service record |
| ${sr.getUrgency()} | Shows the urgency of the service record |
| ${sr.getStatus()} | Shows the status of the service record |
| ${sr.getSrSubType()} | This is the sub type of the service record |
| ${sr.getResolution()} | Displays the contents of the resolution field |
| ${sr.getSolution()} | Displays the contents of the solution field |
| ${sr.getSubmitUser()} | This is the user who submitted the service record |
| ${sr.getAssignedGroup()} | This is the group the service record has been assigned to |
| ${sr.getUpdateTime()} | This is the time the service record was last modified |
| ${sr.getLocation()} | Shows the contents of the location field |
| ${sr.getRequestUser()} | Shows the request user's username |
| ${sr.getAssignedTo()} | This is the administrator the service record is assigned to |
| ${sr.getResponsibleManager()} | This is the service record's responsible admin |
| ${sr.getCustList1()} | Shows the contents of custom list 1 for this service record |
| ${sr.getCustList2()} | Shows the contents of custom list 2 for this service record |
| ${sr.getCustNotes()} | SR Custom Notes |
| ${sr.getCustInt1()} | SR Custom Int 1 |
| ${sr.getCustInt2()} | SR Custom Int 2 |

### Related content

[Setup AI Service Desk (Microsoft Teams)](/v1/docs/microsoft-teams)

[Use AI Service Desk in SysAid](/v1/docs/use-ai-service-desk)