Tags for SysAid Notifications in Microsoft Teams
  • 01 Feb 2023
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Tags for SysAid Notifications in Microsoft Teams

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In the tables below is the full list of tags for ticket notifications in Microsoft Teams and their meaning in SysAid. 

Note
Tags are case-sensitive. 

Tags for use in AI Service Desk notifications

Tag IDDescription
${sr.getAssignedTo()}This is the administrator who the SR is assigned to. Displays the contents of the First Name and Last Name fields
${sr.getTitle()}This is the title of the service record
${sr.getAsset().getComputerName()}This is the name of the asset attached to the service record
${sr.getCategory()}This is the top level category of the service record
${sr.getSubCategory()}This is the sub category of the service record
${sr.getThirdLevelCategory()}This is the third level category of the service record
${sr.getCloseTime()}This is the time the service record was closed
${sr.getCustDate1()}Displays the contents of custom date field 1
${sr.getCustDate2()}Displays the contents of custom date field 2

${sr.getDescription()}

This is the service record's description
${sr.getId()}This is the service record number
${sr.getInsertTime()}Time the service record was submitted
${sr.getNotes()}Displays the contents of the notes field
${sr.getPriority()}Shows the priority of the service record
${sr.getUrgency()}Shows the urgency of the service record
${sr.getStatus()}Shows the status of the service record

${sr.getSrSubType()}

This is the sub type of the service record
${sr.getResolution()}Displays the contents of the resolution field
${sr.getSolution()}Displays the contents of the solution field
${sr.getSubmitUser()}This is the user who submitted the service record

${sr.getAssignedGroup()}

This is the group the service record has been assigned to
${sr.getUpdateTime()}This is the time the service record was last modified
${sr.getLocation()}Shows the contents of the location field
${sr.getRequestUser()}Shows the request user's username
${sr.getAssignedTo()}This is the administrator the service record is assigned to
${sr.getResponsibleManager()}This is the service record's responsible admin
${sr.getCustList1()}Shows the contents of custom list 1 for this service record
${sr.getCustList2()}Shows the contents of custom list 2 for this service record
${sr.getCustNotes()}SR Custom Notes
${sr.getCustInt1()}SR Custom Int 1
${sr.getCustInt2()}SR Custom Int 2

Related content

Setup AI Service Desk (Microsoft Teams)

Use AI Service Desk in SysAid


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