---
title: "AI Chatbot for End Users"
slug: "ai-chatbot"
description: "The AI Chatbot enables end users to promptly report issues and receive real-time support from their organization's ITSM resources and personnel."
tags: ["HelpDesk Classic", "SysAid Copilot"]
updated: 2026-06-07T06:43:41Z
published: 2026-06-07T06:43:41Z
canonical: "documentation.sysaid.com/ai-chatbot"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Started with AI Chatbot

End Users can promptly report issues and receive real-time support from their organization's ITSM resources and personnel.

Instead of relying solely on IT teams for questions and problem-solving, users can ask the AI Chatbot questions directly or utilize it to quickly submit Service Records, avoiding the time-consuming task of manually populating individual Service Record Form Fields.

The chatbot is powered by default by ChatGPT-5.

> [!NOTE]
> **Requirements:**
> 
> SysAid Copilot license with AI Chatbot feature enabled

## Access the AI Chatbot

End users can access it in the Self-Service Portal, either by clicking on either of the following:

- Self-Service Portal Header
- Service Catalog Tile

### AI Chatbot button in the Header

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ssp header ai chatbot.jpg?sv=2026-02-06&spr=https&st=2026-10-14T13%3A26%3A10Z&se=2026-10-14T14%3A26%3A10Z&sr=c&sp=r&sig=h8v3guaRHzYzpX1SSX8R0Est6iOTKuHf%2FtYoPW76Dm0%3D)

### AI Chatbot Service Catalog Item

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ai chatbot service catalog tile.jpg?sv=2026-02-06&spr=https&st=2026-10-14T13%3A26%3A10Z&se=2026-10-14T14%3A26%3A10Z&sr=c&sp=r&sig=h8v3guaRHzYzpX1SSX8R0Est6iOTKuHf%2FtYoPW76Dm0%3D)