- 08 May 2024
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AI Chatbot via Microsoft Teams
- Updated on 08 May 2024
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Feature Announcement: AI Chatbot via Microsoft Teams
AI Chatbot via Microsoft Teams is SysAid Copilot’s seamless integration that revolutionizes user interactions – all in the familiar environment of Microsoft Teams.
End Users can effortlessly engage with the AI Chatbot in a natural, conversational setting. This allows users to ask questions and create Service Records when needed, right then and there.
With this integration, the End Users' IT support experience is simplified, free of the need for emails and forms, and most importantly consumes a lot less of their already limited time.
AI Chatbot via Microsoft Teams offers the following, all without leaving the Teams conversation:
Real-time, conversational Service Record Status updates
General information about Service Records
Conversational Ticketing
High productivity
Low frustration levels
Insightful Analytics for Admins, via AI Usage Dashboard