Feature Announcement: AI Chatbot via Microsoft Teams

AI Chatbot via Microsoft Teams is SysAid Copilot’s seamless integration that revolutionizes user interactions – all in the familiar environment of Microsoft Teams.

End Users can effortlessly engage with the AI Chatbot in a natural, conversational setting. This allows users to ask questions and create Service Records when needed, right then and there.

With this integration, the End Users' IT support experience is simplified, free of the need for emails and forms, and most importantly consumes a lot less of their already limited time.

AI Chatbot via Microsoft Teams offers the following, all without leaving the Teams conversation:

• Real-time, conversational Service Record Status updates

• General information about Service Records

• Conversational Ticketing

• High productivity

• Low frustration levels

• Insightful Analytics for Admins, via AI Usage Dashboard

Begin using AI Chatbot via Microsoft Teams

• Read how Admins can activate AI Chatbot via Microsoft Teams here

• Read how End Users can use AI Chatbot via Microsoft Teams here