- 02 Jul 2024
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AI Chatbot for Agents
- Updated on 02 Jul 2024
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Extend the conversational AI assistance to AI Admins themselves – so that AI Admins can ask the AI Chatbot questions and get answers conversationally, right from their Admin Portal and active Service Records.
Requirements
Spaces activated and enabled
SysAid Copilot license with AI Chatbot enabled
Why AI Chatbot for Agents?
AI Chatbot for Agents delivers real-time, tailored AI responses, addressing agents' specific needs and inquiries in a conversational setting. Agents can effortlessly resolve issues without ever leaving the Admin Portal.
AI Chatbot for Agents also suggests solutions and Message drafts contextually, from within any ticket the AI Admin is working on. This not only eliminates the need to explicitly seek the right solution outside of the Service Record, but also saves the AI Admin time writing Message drafts to the Request User.
Where to find AI Chatbot for Agents
![](http://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/open ai chatbot for agents.gif)
AI Admins can access the AI Chatbot for Agents from anywhere in the SysAid Portal, with an option to minimize, resize, or expand it.
To launch the AI Chatbot from the Admin Portal in Spaces (from the Service Record or the Queue), go to Sidebar and click on the AI Chatbot icon.
AI Chatbot for Agents: Capabilities
Conversational Assistance
Get Service Record info conversationally
Provide a Suggested Solution
Provide task suggestions from Task Advisor: which Service Record to work on next
Draft a Message to the Request User
Provide information about the Request User Assets (Coming soon)
Visibility, Knowledge, and Measurement
Data Pool
Get answers based on the Data Pool’s AI Agent Datasets (Admin-only knowledge)
AI Usage Dashboard
Track AI Chatbot for Agent activity
Monitor & Fine-tune
Navigate to or delete past Chat threads. (monitor and fine tune the answers provided to admins by the chatbot)