---
title: "Service Record Activities"
slug: "activities"
updated: 2024-05-27T11:07:54Z
published: 2024-05-27T11:07:54Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Record Activities

> [!NOTE]
> Record all Service Record Resolution activity in a form card inside the Journey -- to track your workload, analyze productivity trends, and understand time-to-value ratios for better efficiency.
> 
> **Requirements**
> 
> - Admin with Service Record Edit permissions
> - Spaces Service Desk activated and enabled

Admins working on a Service Record can add an Activities Card to the Journey, which contains a pre-configured form, with the following Fields:

| Field | Population Method |
| --- | --- |
| User | Auto-populated, editable |
| Start Time | Auto-populated, editable |
| End Time | Filled out by Admin |
| Total Time | Filled out by Admin |
| Description | Filled out by Admin |

Adding an Activities Card to the Journey allows Admins to document which Admin took specific steps they towards Service Record Resolution, describe what they were, and quantify the time they spent doing so.

This document describes how to:

- [Add an Activity to the Journey](/classic/docs/activities#add-an-activity)
- [Filter the Journey by Activities](/classic/docs/activities#filter-the-journey-by-activities)

## Add an Activity

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/add activity card.jpg)

To add an Activity to the Journey, click **Activities** in the Toolbar;

This will create an Activities Card inside the Journey.

Fill in the Fields in the card, and click **Submit**.

## Filter the Journey by Activities

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/fiter by activity.jpg)

To view the **Journey** with the **Activities** filter:

- Click the Journey Filters dropdown menu
- Select **Activities**

The **Journey** will then only display **Activities** in its log.

> [!NOTE]
> Journey Filters
> 
> Service Record Activities also appear in the **Full Journey** filter