---
title: "June 26, 2024"
slug: "62624"
updated: 2024-06-26T15:22:14Z
published: 2024-06-26T15:22:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# June 26, 2024

These new features include exciting and effective improvements to [Spaces](/classic/docs/62624#spaces-🚀), [Classic Service Desk](/classic/docs/62624#classic-💻), [BI Analytics](/classic/docs/62624#bi-analytics-📊), and [AI Chatbot via Microsoft Teams](/classic/docs/62624#ai-chatbot-for-microsoft-teams-💬).

## Spaces 🚀

### [Journey supports inline Attachment previews](https://documentation.sysaid.com/docs/view-attachments?highlight=attachments#in-the-journey)

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/attachment preview.jpg)

Attachments can now be previewed inline in the Journey (for .pdf, .txt, .jpg).

[Learn more](https://documentation.sysaid.com/docs/view-attachments?highlight=attachments#in-the-journey)

### [Service Records support additional Custom Fields](https://documentation.sysaid.com/docs/custom-fields#custom-field-types)

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/custom fields.jpg)

Spaces Service Records now supports two new Custom Fields: Text and Text Area.

[Learn more](https://documentation.sysaid.com/docs/custom-fields#custom-field-types)

## Classic 💻

### [Due Dates sync when Admins convert Service Records](https://documentation.sysaid.com/docs/sr-form-actions?highlight=convert#convert-an-incident-to-a-request)

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/convert sr.jpg)

Service Records' Due Date Field gets updated when Incidents are converted to Requests (or vice versa).

[Learn more](https://documentation.sysaid.com/docs/sr-form-actions?highlight=convert#convert-an-incident-to-a-request)

## BI Analytics 📊

### [New “Active Tickets” Dashboard](https://documentation.sysaid.com/docs/bi-analytics?highlight=bi%20analytics#navigate-between-sheets)

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/active sr.jpg)

A new “Active Tickets” Sheet was added to the BI Analytics Dashboard; measuring all Active Tickets in the organization’s Service Desk. [Learn more](https://documentation.sysaid.com/docs/bi-analytics?highlight=bi%20analytics#navigate-between-sheets)

### [Service Desk data time frame is now 36 months](https://documentation.sysaid.com/docs/bi-analytics)

SysAid’s BI Analytics module now extracts Help Desk data from a time frame of 36 months.

[Learn more](https://documentation.sysaid.com/docs/bi-analytics)

### [Grant BI Analytics access within Group Permissions](https://documentation.sysaid.com/docs/bi-analytics?highlight=bi%20analytics%20permission#grant-bi-analytics-permission)

SysAdmins can now grant BI Analytics access (via checkbox) to Groups within User Management > Groups > Permissions

[Learn more](https://documentation.sysaid.com/docs/bi-analytics?highlight=bi%20analytics%20permission#grant-bi-analytics-permission)

## AI Chatbot for Microsoft Teams 💬

### [AI Admins can create Conversational Tickets](https://documentation.sysaid.com/docs/use-ai-chatbot-for-teams)

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/create sr teams.jpg)

End Users can create Conversational Tickets using AI Chatbot via Microsoft Teams.

[Learn more](https://documentation.sysaid.com/docs/use-ai-chatbot-for-teams)

## Bug Fixes

- [AI Author](https://documentation.sysaid.com/docs/ai-author) now generates the expected style of rephrased text, as selected/requested by the user
- Neither Admins nor End Users receive two email notifications when:

A Service Record was created in the Self-Service Portal and assigned to an Admin via a [Routing Rule](https://documentation.sysaid.com/docs/routing-rules-form)
- [AI Emailbot](https://documentation.sysaid.com/classic/docs/en/ai-emailbot) no longer displays sender’s name as “[Your Name]” in email replys
- Routing Rules now applied as expected to Service Records categorized by the “[AI Intelligent Categorization Rule](https://documentation.sysaid.com/docs/ai-intelligent-categorization-rule-1)”