---
title: "May 2024 | SysAid Product Updates"
slug: "5-24"
updated: 2024-06-06T09:48:10Z
published: 2024-06-06T09:48:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# May 2024

These new features include exciting and effective improvements to Cloud (Classic & Spaces), including [SysAid Copilot](/classic/docs/sysaid-ai) and [SysAid for Teams](/classic/docs/use-ai-service-desk).

#### May 22, 2024

## SysAid Copilot ✨

### [Whitelist selective nested sites from SharePoint URLs](/classic/docs/config-sharepoint-dataset-connector)

[![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/config sharepoint dataset.jpg)](https://portal.document360.io/classic/docs/config-sharepoint-dataset-connector)

SharePoint Dataset creation form now contains an input field where AI Admins can list selective nested sites within the SharePoint URL (separated by commas) to include (whitelist) from the SharePoint Dataset.

> [!NOTE]
> Note
> 
> If no values are added to this field, all sites within the provided URL are imported and processed into the SharePoint Dataset

### [Add SharePoint Pages to your Data Pool’s SharePoint Datasets](/classic/docs/config-sharepoint-dataset-connector)

AI Admins can now add SharePoint Pages to their Data Pool’s SharePoint Datasets.

## AI Chatbot for Microsoft Teams 🗨️

### [End Users can rank AI Chatbot responses with Thumbs up/Thumbs down](/classic/docs/use-ai-chatbot-for-teams)

End users can rank the AI Chatbot’s response with a Thumbs up/Thumbs down button — which is then tracked in the Monitor & Fine-tune’s [Verification Drawer](/classic/docs/monitor-ft).

## BI Analytics 📊

### [Customize date ranges to compare](https://documentation.sysaid.com/docs/bi-analytics-chart-options)

#### ITSM Performance Dashboard (Sheet 1)

Admins can customize the timeframe from the chart’s comparison dropdown or choose from a list of predefined dates.

### [Filter by Service Record Type](/classic/docs/filter-bi-data)

#### Incidents vs. Requests Dashboard (Sheet 2)

Admins can click on the Request/Incident Chart to filter the Dashboard based on Service Record Type (Requests/Incidents)

#### May 7, 2024

## SysAid for Teams

SysAid for Teams users who don’t have SysAid Copilot enabled (or without a valid SysAid Copilot license) – will continue to enjoy the non-AI SysAid for Teams experience

## Classic

The older version of our Mobile Solution is no longer supported.

Since early 2022, we've redirected all mobile traffic to our new interface.

Learn more about SysAid Mobile Solution [here](/classic/docs/mobile-solution).