---
title: "February 2024"
slug: "3102024"
updated: 2024-03-11T20:44:14Z
published: 2024-03-11T20:44:15Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# March 11, 2024

# SysAid Copilot

These new features include exciting improvements to SysAid Copilot.

## [Set Default Statuses for AI-Created Service Records](https://documentation.sysaid.com/classic/docs/configure-chatbot)

Set Default Statuses (in AI Chatbot Settings) for Service Records that were either:

- Created by AI Chatbot (Incidents or Requests)
- Modified from Incident to Request by AI Intelligent Categorization Escalation Rule

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/default status(3).jpg)

[Learn more](/classic/docs/configure-chatbot)

## [Add SharePoint Sites to the Data Pool](/classic/docs/data-pool)

Import published SharePoint Sites (and their nested files) as a knowledge source for the AI Chatbot’s responses, and manage it in your Data Pool.

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/sharepoint dataset(1).jpg)

[Learn more](/classic/docs/data-pool)