---
title: "23.3.40"
slug: "23340"
description: "SysAid Cloud Release Notes for 23.3.40"
updated: 2023-10-19T06:38:38Z
published: 2023-10-19T06:38:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 23.3.40

## GA - September 3, 2023

### Features and Bugs

| **FR/Bug#** | **Description** | **Module/T**o**ol** |
| --- | --- | --- |
| 15218 | Creating a new "Incident" or "Request" Ticket no longer creates duplicate Tickets | [Self-Service Portal](/v1/docs/self-service-portal) |
| 19398 | SysAid Default View now shows complete list of Groups in the Admins Group dropdown filter | [Reports](/v1/docs/reports) |
| 31915 | Unpublished Knowledge Base articles can now be viewed by any admin | [Knowledge Base](/v1/docs/knowledge-base) |
| 35177 | Updated key license for Patch Management (GFI) | [Security](/classic/docs/patch-management-settings) |
| 35296 | Agreement field can be created or edited successfully | [SLA/SLM](/classic/docs/sla-slm-guide) |
| 35568 | Escalation Rules work as expected in “On initial ticket submission” Mode | [Service Desk Settings](/classic/docs/service-desk-settings) |

##