23.3.34
- 04 Sep 2023
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23.3.34
- Updated on 04 Sep 2023
- 1 Minute to read
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Article Summary
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GA - October 2023
Feature Releases
| FR # | Description | Module/Tool |
| 15524 | Tickets created through API now populate Source field with correct values | Integrations |
| 28768 | Workflow Notifications are now routed to the Admin Portal when the User Group Type is Admin and the Assignee user is "Admin" or left empty | Service Desk |
Bug Fixes
| Bug # | Description | Module/Tool |
| 15102 | Resolved an edge case scenario where end users can delete Knowledge Base Articles | Knowledge Base |
| 25697 | Service Quality by Timer Dashboard now shows decimal numbers | Dashboards |
| 29159 | Filtering by “update_time” with REST API now enables correct results according to Filter criteria | API |
| 21930 | Tickets with the “Phone Call” Sub Type can now be saved correctly | General |
| 30649 | SysAid Mac Agent Utilities installs successfully, thus enabling the Hotkey functionality | Applications |
| 33697 | “Last Extraction” field in Power BI Reports now syncs with the accurate date | Power BI |
| 17661 | Increased stability of Zapier integration between SysAid and other SaaS applications | Integrations |
| 19611 | Rotate View now alternates between Dashboards successfully | Dashboards |
| 20116 | Users can successfully populate Install Name fields within a Software Product | Asset Management |
| 30141 | Action Item status indicator correctly displays after automatic closure | Request Management |
| 30801 | SLA Calculations correctly account for “Exclude Dates” and “Operating Times” in PET (Peru Time Zone) | SLA/SLM |
| 30200 | SSP Search returns full results successfully – according to users’ defined language | Customization |
| 14687 | Group Names that include “&” characters display as expected | Service Desk Settings |
| 15225 | Tickets created through API populate Source and Default Agreement fields with correct values | Integrations |
| 14704 | Calendar Events now accurately appear in user's time zone when added through OAuth2 | Integrations |
| 22060 | MTTR Overview Chart now displays correct top five values | Dashboards |
| 14715 | SysAid Mac Agent now opens the SSP successfully | Agent |
| 14895 | Project tasks can now be reordered for Gantt view successfully | Tasks & Projects |
| 23128 | SysAid and Exchange Office 365 Calendars now sync correctly for all time zones | Service Desk Settings |
| 24833 | Asset Form update process now mandated by Required Fields as expected | Asset Management |
| 29046 | Asset Entity columns now successfully retain field values after inventory is updated or redeployed | Customization |
| 29516 | Service Records now generated successfully based on SolarWinds alert configuration | Integrations |
| 31383 | TeamViewer establishes connections successfully with Azure domain users for remote control sessions | Integrations |
| 33711 | SysAid for Teams Integration can now be activated successfully | Integrations |
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