23.2.14
- 04 Jul 2023
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23.2.14
- Updated on 04 Jul 2023
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Article Summary
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GA - July 2023
Highlights
- SysAid Windows Agent now supports Windows 11 assets
- SysAid Agent Settings Automatic Updates now applicable to MAC and Linux assets using RDS Server’s new Configuration tab
- New “Default Location/Department/Company” Column on the Asset Types page allows Default Value assignment per Asset Type
- “Same as owner”
- “Set manually”
- “None”
- Service Catalog Widget screen size auto-adjusts per number of catalog items.
- New OOTB Online Users History Report
- “Appearance” Setting now applicable to “Relational List display” Field
- Multiple new Report functionalities
- Improved File Import capabilities for Azure Integration
- Optimized user experience for Service Catalog Widget
Customer Accounts Version Status@
* Last updated May 8, 2023
Features and Bugs
| FR/Bug# | Description | Module/Tool |
| 15684 | Option to automatically close Action Items when closing relevant SR | Request Management |
| 15668 | Service Catalog Widget screen size auto-adjusts per number of catalog items | Self-Service Portal |
| 17830 | Correct Service Catalog Page opens when clicking on SSP Search result | Self-Service Portal |
| 15701 | Enabled Time of Action Items identical to Submission Time | Self-Service Portal |
| 23856 | "Login Failure" message always identical to Username | Security |
| 28801 | System can run multiple reports simultaneously | Reports |
| 15689 | New OOTB Online Users History Report | Reports |
| 16347 | Custom Appearance Setting applicable to Relational List Field | Reports |
| 15854 | Default Values can be assigned per Asset Type on Asset Types page’s new “Default Location, Dept & Company” column | Asset Management |
| 26594 | Improved non-English language support in OKTA third-party integration | Asset Management |
| 18814 | Company entity names with special symbols (i.e. ä, ß, é, ç etc.) not duplicated when imported from Azure | Integrations |
| 24983 | Imported Azure users can perform bulk updates using the Add-on page's "Import Now" option | Integrations |
| 26852 | Disabled users in Azure are disabled in SysAid | Integrations |
| 22511 | Third-party providers can create Service Records with missing Headers that are enabled by OAuth2.0 Email Integration | Integrations |
| 15066 | Emails received from SysAid saved in the Sent Items inbox folder when using the Microsoft OAuth 2.0 Email Integration | Integrations |
| 24673 | "Visible in automation panel" column not duplicated in "Request Templates" list view for accounts using Automate Joe | Service Orchestration |
| 24283 | Dashboard Chart supports the "Service Quality by Time" Custom Filter field | Analytics |
| 14857 | Exported Reports' Request Time appears as Month, Date, Year for date ranges and single dates | Analytics |
| 18482 | SysAid Agent Settings applicable to MAC and Linux assets using RDS Server's new Configuration tab | SysAid Agent |
| 15159 | Colored fonts display as expected in Knowledge Base articles | Knowledge Base |
| 24262 | Knowledge Base article creation and updates include base64 images | Knowledge Base |
| 15082 | API users with no SR Agreement Attachment automatically receive SLA value of "0" | SLA/SLM |
| 14759 | Due Dates updated according to "Exclude Dates" rules in several time zones | Service Desk Settings |
| 14527 | Apostrophes (') supported in User Group names and in List View | General |
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