• 04 Jul 2023
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Article Summary

GA - July 2023


  • SysAid Windows Agent now supports Windows 11 assets
  • SysAid Agent Settings Automatic Updates now applicable to MAC and Linux assets using RDS Server’s new Configuration tab
  • New “Default Location/Department/Company” Column on the Asset Types page allows Default Value assignment per Asset Type
    • “Same as owner”
    • “Set manually”
    • “None”
  • Service Catalog Widget screen size auto-adjusts per number of catalog items.
  • New OOTB Online Users History Report
  • “Appearance” Setting now applicable to “Relational List display” Field
  • Multiple new Report functionalities
  • Improved File Import capabilities for Azure Integration
  • Optimized user experience for Service Catalog Widget

Customer Accounts Version Status@ 

* Last updated May 8, 2023

Features and Bugs

15684Option to automatically close Action Items when closing relevant SRRequest Management
15668Service Catalog Widget screen size auto-adjusts per number of catalog itemsSelf-Service Portal
Correct Service Catalog Page opens when clicking on SSP Search result
Self-Service Portal
15701Enabled Time of Action Items identical to Submission TimeSelf-Service Portal
23856"Login Failure" message always identical to UsernameSecurity
28801System can run multiple reports simultaneouslyReports
15689New OOTB Online Users History ReportReports
16347Custom Appearance Setting applicable to Relational List FieldReports

Default Values can be assigned per Asset Type on Asset Types page’s new “Default Location, Dept & Company” column

Asset Management
26594Improved non-English language support in OKTA third-party integrationAsset Management

Company entity names with special symbols

(i.e. ä, ß, é, ç etc.) not duplicated when imported from Azure

Imported Azure users can perform bulk updates using the Add-on page's "Import Now" option
26852Disabled users in Azure are disabled in SysAidIntegrations
22511Third-party providers can create Service Records with missing Headers that are enabled by OAuth2.0 Email IntegrationIntegrations
15066Emails received from SysAid saved in the Sent Items inbox folder when using the Microsoft OAuth 2.0 Email IntegrationIntegrations
24673"Visible in automation panel" column not duplicated in "Request Templates" list view for accounts using Automate JoeService Orchestration
24283Dashboard Chart supports the "Service Quality by Time" Custom Filter fieldAnalytics
14857Exported Reports' Request Time appears as Month, Date, Year for date ranges and single datesAnalytics
18482SysAid Agent Settings applicable to MAC and Linux assets using RDS Server's new Configuration tabSysAid Agent
15159Colored fonts display as expected in Knowledge Base articlesKnowledge Base
24262Knowledge Base article creation and updates include base64 imagesKnowledge Base
15082API users with no SR Agreement Attachment automatically receive SLA value of "0"SLA/SLM
14759Due Dates updated according to "Exclude Dates" rules in several time zonesService Desk Settings
14527Apostrophes (') supported in User Group names and in List ViewGeneral

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