23.1.70
    • 30 Mar 2023
    • PDF

    23.1.70

    • PDF

    Article summary

    GA - April 2, 2023

    Highlights

    Automatically close Action Items when closing a Service Record

    A new automation setting makes it even easier to streamline Action Items maintenance.


    Users disabled via Azure will also be disabled in SysAid

    SysAid User Status will sync with your Azure source of truth.

    Refined Service Agreement accuracy for SRs

    API users with no attached agreement to the SR automatically receive an SLA value of “0” instead of the default “1” value. 


    Features and Bugs

    FR/Bug#DescriptionModule/Tool
    26852Disabled users in Azure are disabled in SysAidIntegrations
    15684

    Added option to automatically close Action Items when closing the relevant SR

    Request Management
    15082

    API users with no attached agreement to the SR automatically receive an SLA value of “0” instead of the default “1” value. 

    SLA
    27388

    Service Catalog folders’ path translated into multiple languages

    Self-Service Portal



    What's Next