23.1.70
  • 30 Mar 2023
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23.1.70

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Article Summary

GA - April 2, 2023

Highlights

Automatically close Action Items when closing a Service Record

A new automation setting makes it even easier to streamline Action Items maintenance.


Users disabled via Azure will also be disabled in SysAid

SysAid User Status will sync with your Azure source of truth.

Refined Service Agreement accuracy for SRs

API users with no attached agreement to the SR automatically receive an SLA value of “0” instead of the default “1” value. 


Features and Bugs

FR/Bug#DescriptionModule/Tool
26852Disabled users in Azure are disabled in SysAidIntegrations
15684

Added option to automatically close Action Items when closing the relevant SR

Request Management
15082

API users with no attached agreement to the SR automatically receive an SLA value of “0” instead of the default “1” value. 

SLA
27388

Service Catalog folders’ path translated into multiple languages

Self-Service Portal



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