22.4.45

Fixed a bug that prevented the "in-reply-to" functionality from working as expected when OAuth 2.0 protocol was used in email integration.

This fix resolved a highly problematic issue: tickets were repeatedly duplicated when users CCed an integrated email address on a "reply to" email thread related to a ticket.

Admins can now choose from a simple dropdown list of pre-defined time periods in the query builder, instead of choosing Start and End dates;

- This is available on List filters related to all entities across SysAid.

- This saves admins time and requires low effort to set up as no code is required.

Tightened security around logging into SysAid without using an email address via ADFS Single Sign-On (SSO).

15712 & 52960

The Ticket ID numbers listed in reports exported to CSV files no longer include a comma (e.g. "232568" instead of "232,568").

This applies to all reports within the system, but not to other exports.

Admins can now filter List Views and Dashboards by relational list fields, giving you flexibility to view the unique information important to your organization and for your work.

Fixed a bug that prevented the Service Record Actions list from displaying the value of custom relational list fields.

20077 & 21356

Fixed a bug that prevented SysAid from displaying values of custom text fields and custom text area fields when added as columns in List Views.

Fixed a bug that caused SysAid to populate action item fields automatically with a relational field’s numeric key value instead of its caption value.

Fixed a bug that caused SysAid to revert a company field in an action item back to ‘None’ once the action item had been completed.

Fixed a bug that caused the Admin Group drop-down list on Action Items to appear empty.

Fixed a bug that prevented SysAid from displaying a visual indication (*) for required fields in the template and sub-type forms.

New Dashboard chart available in the Advanced Reporting Settings > Action Items Overview that enables monitoring Action Items per specific need (per status, type, assignee etc.). 

New Dashboard chart available in the Advanced Reporting Settings > Action Items by Category. This chart displays workflow Action Items, grouped by the most used Categories.

New Dashboard chart available in the Advanced Reporting Settings > Open Action Items.

This chart allows admins to monitor how many Action Items are active in their accounts. 

Fixed a bug that prevented Dashboard charts from displaying usernames according to the format defined for the account.

Fixed a bug that caused Dashboard charts that contained no data to display a “No Data” message instead of an empty chart.

Fixed a bug that prevented admins from exporting BI Analytics sheets to PDF.

We now support RPM distribution for Linux. The new RPM agent is an application installed on the agent, which can be also installed on RPM distributions (RedHat/CentOS/Fedora), in addition to Debian/Ubuntu.

Read here for more information.

Fixed a bug that caused the SysAid agent to stop running when containing an invalid BIOS serial number.

Increased flexibility for configuring the Patch Management reboot policy; When choosing “Let Users Decide”, admins can select if to include the allow “Don’t Bother Me Again” option for end-users.

Fixed a bug that sometimes allowed admins to create end users, even though they didn’t have the “Manage End Users & Companies” permission.

Fixed a bug that prevented videos and images recorded using the agent hotkey from being automatically added to the corresponding ticket when the account was integrated with O365 and Azure.

Fixed a bug that sometimes prevented users from submitting a ticket in the Self-Service Portal.

Increased security by masking the secret key on the Azure Add-on integration page.

Fixed a bug that prevented users associated to 100 or more groups in Azure AD to be associated with all relevant groups in SysAid.

Fixed a bug that caused Jira Integration to time out when the SysAid ticket's connected Jira issue was part of a Jira environment containing thousands of issues.

Fixed a bug that caused timeouts during the saving of tickets linked to Jira issues.

Increased security around logging into SysAid without using an email address via ADFS Single Sign-On.

Increased security around access to SysAid's GraphQL scheme. This addresses CVE-2021-41249.

Increased security against potential XSS and SQL injection attacks. 

Increased user passwords security. 

Increased security against potential XSS attacks in the Password Services Module. 

Increased security for SysAid login around password validation and Captcha display.

Upgraded to the latest version (1.10.0) of JAR to fix Apache Commons Text vulnerability. This addresses CVE-2022-42889.

Upgraded the Patch Management implementation to Apache HTTPD version 2.4.53 to prevent vulnerability errors.

Added validation of file types when attachments are uploaded to SysAid via Chat.

Increased security against potential XSS attacks in the Password Services Module.

Increased security against potential XSS attacks around SAML responses from a variety of Add-ons, such as Office 365 SSO. 

23854

In the Agent Settings Policy, disabling the checkbox for Enable Remote Control now also refrains from installing it on connected Windows assets, instead of only disabling the functionality. 

For more advanced remote control capabilities and experience check out our TeamViewer embedded service.