22.1.65
- 28 Jul 2022
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22.1.65
- Updated on 28 Jul 2022
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GA June 6, 2022
Feature Requests
| FR# | Description | Module/Tool |
| 52960 | Reports generated in Excel are now exported in XLSX format for better experience and support of extra-large files. | Analytics |
| 54161 | Improved Patch Management implementation mechanism to resolve Apache HTTPD vulnerability errors. (This also covers FR# 58032.) | Patch Management |
| 52260 | Admins can map CI Fields to the Owner Group field when importing CIs into SysAid’s CMDB. | CMDB |
| 64356 | Created a new ‘$ReopenSR-requires_login’ tag for ticket notifications. Using this tag will verify that the user who clicked the link is logged in to SysAid and update the SR as needed. | Help Desk |
| 51918 | A new check box in the Escalation Rules form allows admins to set reminders on action items. Configuration requires using custom user fields and action items dependencies. | Help Desk |
| 53457 | Admins can filter columns in the routing rules list by specific values. | Help Desk |
| 60457 | We added two new variable tags that can be added to ticket notifications in both the recipient field and the body of the notification:
| Help Desk |
| 66409 | Improved performance in loading the Self-Service Portal in different sections: Catalogue items, FAQs, new ticket and category display and drop downs. This addresses bugs 65724, 60463, and 54442 as well. | Self-Service Portal |
| 53656 | Admins can define how many tickets are displayed in the Self-Service Portal scoreboard page when the end-user clicks Show All. | Self-Service Portal |
| 60979 | Improved performance around the loading of tickets in the scoreboard for a better customer experience. | Self-Service Portal |
| 66129 | Added validation when end-users self-registered for the Self-Service Portal. | Self-Service Portal |
| 67236 | Removed capability to import and export knowledge base articles to and from the SysAid Community in preparation for the relaunch of the community. | Knowledge Base |
| 65579 | Tightened security around potential XSS vulnerabilities (also covers bug #66542). | Security |
| 65584 | Tightened security around changing password capability on the My Settings page. | Security |
| 67238 | Removed or restricted access to certain vulnerable files on the SysAid server. This also covers FR #67237 | Security |
| 67241 | Tightened security against potential XSS (cross-site scripting) attacks in the Password Services module. | Security |
| 67258 | Tightened security against potential XSS (cross-site scripting) attacks via the Linked SRs field. | Security |
| 67262 | Tightened security against potential XSS (cross-site scripting) attacks in the Asset Dashboard. | Security |
| 66686 | Added validation of file types when attachments are uploaded to SysAid. See list of supported file types here. | Security |
| 52825 | Admins can now sort the Asset list by the Last Access Time column in ascending or descending order. | Asset Management |
| 64635 | Changes were made to the Microsoft Azure interface. We updated the online help for the O365 integration to include the needed configuration changes. | Third-Party Integration |
| 65264 | Updated our documentation for setting up the OneLogin SSO integration in response to changes in OneLogin’s requirements. | Third-Party Integration |
| 61365 | Tightened security around access to LDAP Imported users via the API. This covers CVE-2021-36721. | Security |
| 66686 (*) | Added validation of file types when attachments are uploaded to SysAid. See list of supported file types here. This covers CVE-2021-22796. | Security |
| 66692 | Tightened security around access for non-admin users. This covers CVE-2022-22798. | Security |
| 67656 | Tightened security against potential Cross-Site Scripting (XSS) attacks. This covers CVE-2022-23165. This also covers FR #5209. | Security |
| 67655 | Tightened security around access to vulnerable files in the SysAid server. This covers CVE-2022-23166. | Security |
| 66687 | Resolved vulnerabilities related to Apache Tomcat. | Security |
Bug Fixes
| Bug # | Description | Module/Tool |
| 61655 | Fixed a bug that caused an empty list page to open when admins clicked on the Highest Values graph in the Dashboard. | Analytics |
| 64779 | Fixed a bug that caused SysAid to create duplicate asset records when the asset ID generated by the SysAid agent consisted of only one digit. | Asset Management |
| 57188 | Fixed a bug that prevented SysAid from displaying changes to an admin’s Company, Location, and Department fields on an asset that was automatically assigned to that admin. | Asset Management |
| 66131 | Fixed a bug that generated errors when an admin attempted to import Chromebook devices that were missing an Auto-update expiration date. | Asset Management |
| 64125 | Fixed a bug that caused a timeout when admins tried exporting the list of assets that were using a software product. | Asset Management |
| 52731 | Fixed a bug that prevented SysAid from properly displaying graphs in the dashboard when the dashboard headers contained certain special characters. | Dashboard |
| 65798 | Fixed a bug that sometimes caused timeouts when SysAid was loading the email rules page. | Email Integration |
| 66132 | Fixed a bug that caused SysAid to ignore certain user parameters in routing rules on tickets generated via email, when email integration was configured with OAuth 2.0 protocol. | Email Integration |
| 65798 | Fixed a bug that sometimes caused timeouts when SysAid was loading the email rules page. | Email Integration |
| 65211 | Fixed a bug that sometimes prevented admins from changing the order of routing rules. | Help Desk |
| 65409 | Fixed a bug that caused escalation rules to run outside of the defined operating hours. | Help Desk |
| 66388 | Fixed a bug that sometimes prevented users from logging in to the Mobile solution after they had logged out. | Mobile |
| 65757 | Fixed a bug that prevented the Self-Service Portal from displaying the profile menu when it was opened via the hotkey. | Self Service Portal |
| 64572 | Fixed a bug that caused the agent hotkey to open the now deprecated End-User Portal when the Self-Service Portal was disabled in that account. | Self Service Portal |
| 65199 | Fixed a bug that prevented end users from automatically downloading the ticket attachment after login to the Self-Service Portal, when they click on the ‘${LinkToAttachments}’ tag in a ticket email notification. | Self Service Portal |
| 65353 | Fixed a bug that sometimes caused content generated by category pointers from appearing in the service catalog. | Self Service Portal |
| 65363 | Fixed a bug that sometimes generated an error when admins tried to populate data in a workflow template with many action items. | Service Desk |
| 63121 | Fixed a bug that prevented the Self-Service Portal’s Scoreboard from displaying any items in the full Workflow Actions list when one of the workflow actions on the list had been deleted from its template. | Service Desk |
| 64086 | Fixed a bug that prevented SysAid from sending emails with attachments larger than 3MB when email integration was configured for O365 using the Oauth 2.0 protocol. | Third-Party Integration |
| 66123 | Fixed a bug that caused the ‘Can be assigned to service record’ setting to be reverted to its default for Azure-imported user groups when SysAid synced with Azure. | Third-Party Integration |
| 66620 | Fixed a bug that prevented Azure-imported admins from seeing tickets assigned to their group. | Third-Party Integration |
| 65590 | Added the capability to remove configurations in the Multi SSO Connector setup page, along with other minor UI updates. | Third-Party Integration |
| 65802 | Fixed a bug that prevented admins from changing the HTML displayed in their login screen for the SSO Connector add-on. | Third-Party Integration |
| 57227 | Fixed a bug that caused users who were demoted from admin to end user to maintain some of their original admin permissions. | User Management |
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