---
title: "Timers"
slug: "timers"
description: "The Timers page enables you to measure the amount of time a service record spends in a particular state. There are two default timers. "
updated: 2026-06-30T09:26:17Z
published: 2026-07-05T06:48:34Z
canonical: "documentation.sysaid.com/timers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Timers

Service record timers allow you to measure the amount of time a service record spends in a particular state. The two default timers, for example, measure the amount of time it takes to resolve a service record and the amount of time it takes to first respond to a service record.

![TimersListTimersList.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/TimersListTimersList.png)

For general instructions for using list pages in SysAid, see [Using SysAid Lists.](/v1/docs/using-sysaid-lists)

To enable or edit timers

- Click and enter the information in the [Timers form.](/v1/docs/timer-forms)