---
title: "SR Form Solutions"
slug: "sr-form-solutions"
description: "Once you've finished working on a service record use the SR Form Solutions page."
updated: 2026-07-05T06:51:59Z
published: 2026-07-05T06:51:59Z
canonical: "documentation.sysaid.com/sr-form-solutions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SR Form Solutions

Typically, you will use the Solution tab after you've finished working on a service record. It allows you to record the steps you've taken to resolve the SR.

After making any changes on this page, click **OK/Apply** to save your work.

![SREditfilesSRSolutionRefreshed.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/SREditfilesSRSolutionRefreshed.jpg?sv=2026-02-06&spr=https&st=2026-10-14T16%3A37%3A50Z&se=2026-10-14T17%3A37%3A50Z&sr=c&sp=r&sig=GNe6kNGuwZv9GmFPzaGZ4hSuTZX2imfun8qG8emLhyM%3D)

The **Resolution** and **Solution** fields give you two different places to record the steps you've taken to resolve a service record. Note that the solution field appears by default to end users on the End-User Portal while the resolution field does not.

The **Actions** list gives you several options:

| Icon | Function |
| --- | --- |
| ![Remote control icon](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/Remote%20control%20icon.jpg?sv=2026-02-06&spr=https&st=2026-10-14T16%3A37%3A50Z&se=2026-10-14T17%3A37%3A50Z&sr=c&sp=r&sig=GNe6kNGuwZv9GmFPzaGZ4hSuTZX2imfun8qG8emLhyM%3D) | Initiate a remote control session with the SR's Main Asset. Note that the remote control only works if the attached asset is a computer. |
| ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-1653568166231.png?sv=2026-02-06&spr=https&st=2026-10-14T16%3A37%3A50Z&se=2026-10-14T17%3A37%3A50Z&sr=c&sp=r&sig=GNe6kNGuwZv9GmFPzaGZ4hSuTZX2imfun8qG8emLhyM%3D) | Send an email to the SR's request user. |
| ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-1653568174536.png?sv=2026-02-06&spr=https&st=2026-10-14T16%3A37%3A50Z&se=2026-10-14T17%3A37%3A50Z&sr=c&sp=r&sig=GNe6kNGuwZv9GmFPzaGZ4hSuTZX2imfun8qG8emLhyM%3D) | Add the contents of the solution field to a new Knowledge Base article. The category, title, and description of the service record are copied as well. For more information about creating Knowledge Base articles, please go [here](/v1/docs/articles). |
| ![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image-1653568183462.png?sv=2026-02-06&spr=https&st=2026-10-14T16%3A37%3A50Z&se=2026-10-14T17%3A37%3A50Z&sr=c&sp=r&sig=GNe6kNGuwZv9GmFPzaGZ4hSuTZX2imfun8qG8emLhyM%3D) | Click here to view all Knowledge Base articles with the same category of the service record. This helps you to quickly find a relevant KB article that can help you resolve the service record. |