--- title: "SysAid Self-Service Portal Admin Guide" slug: "self-service-portal-admin-guide" description: "The Self-Service Portal allows you to fully and easily customize your end-users' experience with SysAid." tags: ["SysAid Spaces", "SysAid Classic"] updated: 2026-07-05T06:52:58Z published: 2026-07-05T06:52:58Z canonical: "documentation.sysaid.com/self-service-portal-admin-guide" --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt > Use this file to discover all available pages before exploring further. # SysAid Self-Service Portal Admin Guide ## Introduction to the Self-Service Portal The Self-Service Portal allows you to fully and easily customize your end-users' experience with SysAid. You can decide what features they can access and you can customize the look and feel of the user interface. **![servicePortalfilesSSPGuidePictureSSPGuidePicture.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesSSPGuidePictureSSPGuidePicture.jpg?sv=2026-02-06&spr=https&st=2026-11-09T01%3A51%3A25Z&se=2026-11-09T02%3A51%3A25Z&sr=c&sp=r&sig=slR3gy%2F1l2qQe92PeJvEnnLEtL9m9ViF4LL%2FV%2FfMy%2B4%3D)** ## Enable and Configure the Self-Service Portal You can enable the Self-Service Portal for your users and configure the various options on the same page as the End-User Portal settings. For more information, see [Portal Settings.](/v1/docs/end-user-portal-settings) ![servicePortalfilesEnable.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesEnable.jpg?sv=2026-02-06&spr=https&st=2026-11-09T01%3A51%3A25Z&se=2026-11-09T02%3A51%3A25Z&sr=c&sp=r&sig=slR3gy%2F1l2qQe92PeJvEnnLEtL9m9ViF4LL%2FV%2FfMy%2B4%3D) ## Incident/Request submission When the options are enabled, end users can submit incidents and requests from the Self-Service Portal. ![servicePortalfilesSubmitSRButtons.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesSubmitSRButtons.jpg?sv=2026-02-06&spr=https&st=2026-11-09T01%3A51%3A25Z&se=2026-11-09T02%3A51%3A25Z&sr=c&sp=r&sig=slR3gy%2F1l2qQe92PeJvEnnLEtL9m9ViF4LL%2FV%2FfMy%2B4%3D) For information on how to enable incident and/or request submission, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings) For information on customizing the incident and/or request forms, see [Incident Submission Form](/v1/docs/incident-submission-form) or [Request Submission Form.](/v1/docs/request-submission-form) For information on filling out the incident or request form, see [Submit an Incident](/v1/docs/submit-an-incident) or [Submit a Request.](/v1/docs/submit-a-request) ## SR scoreboard The Scoreboard displays a list of the user's SRs and some of their important data. Users can toggle between the displayed tabs to view the following categories of SRs: - My requests - SRs that the user requested. - Recently closed - Closed SRs that the user or someone the user manages requested. - Supervised requests - SRs requested by someone the user manages. - Workflow actions - Action items assigned to the user. For information on enabling and configuring the scoreboard, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings) ![ScoreboardfilesScoreboardhtm.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ScoreboardfilesScoreboardhtm.jpg?sv=2026-02-06&spr=https&st=2026-11-09T01%3A51%3A25Z&se=2026-11-09T02%3A51%3A25Z&sr=c&sp=r&sig=slR3gy%2F1l2qQe92PeJvEnnLEtL9m9ViF4LL%2FV%2FfMy%2B4%3D) ## FAQ The **Frequently Asked Questions (FAQ)** page gives users an opportunity to find answers to commonly asked questions without needing to contact the IT department. For information on enabling and configuring the FAQ, see [Self-Service Portal Settings](/v1/docs/self-service-portal-settings). For information on creating articles to appear in the FAQ, see [Knowledge Base Articles](/v1/docs/edit-knowledge-base-article). ![servicePortalfilesFAQ.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesFAQ.jpg?sv=2026-02-06&spr=https&st=2026-11-09T01%3A51%3A25Z&se=2026-11-09T02%3A51%3A25Z&sr=c&sp=r&sig=slR3gy%2F1l2qQe92PeJvEnnLEtL9m9ViF4LL%2FV%2FfMy%2B4%3D) ## Toolbox Items The Toolbox Items section allows users to easily access various functions in the Self-Service Portal, such as activities, specific SR templates, and Password Self Service, as well as external links. For information on enabling and configuring toolbox items, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings) ![servicePortalfilesToolboxItems.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/servicePortalfilesToolboxItems.jpg?sv=2026-02-06&spr=https&st=2026-11-09T01%3A51%3A25Z&se=2026-11-09T02%3A51%3A25Z&sr=c&sp=r&sig=slR3gy%2F1l2qQe92PeJvEnnLEtL9m9ViF4LL%2FV%2FfMy%2B4%3D) ## Customize Banners You can customize the banner that is displayed across the top of the main Self-Service Portal page. You can also select different banners to appear for users from different companies. For information on customizing and selecting banners, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings) ![SelfServicePortalSettingsfilesBanner.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/SelfServicePortalSettingsfilesBanner.png?sv=2026-02-06&spr=https&st=2026-11-09T01%3A51%3A25Z&se=2026-11-09T02%3A51%3A25Z&sr=c&sp=r&sig=slR3gy%2F1l2qQe92PeJvEnnLEtL9m9ViF4LL%2FV%2FfMy%2B4%3D) ## Customize Themes You can create custom themes to determine the look and feel of your Self-Service Portal. You can also select different themes to display for users from different companies. For information on customizing themes, see the [Theme List](/v1/docs/themes-list) and [Theme Objects.](/v1/docs/theme-colors) To set a theme as the default, see [Self-Service Portal Settings.](/v1/docs/self-service-portal-settings) ![ThemesObjectsfilesDefaultTheme.gif](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ThemesObjectsfilesDefaultTheme.gif?sv=2026-02-06&spr=https&st=2026-11-09T01%3A51%3A25Z&se=2026-11-09T02%3A51%3A25Z&sr=c&sp=r&sig=slR3gy%2F1l2qQe92PeJvEnnLEtL9m9ViF4LL%2FV%2FfMy%2B4%3D) ![ThemesObjectsfilesFlowerTheme6.gif](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ThemesObjectsfilesFlowerTheme6.gif?sv=2026-02-06&spr=https&st=2026-11-09T01%3A51%3A25Z&se=2026-11-09T02%3A51%3A25Z&sr=c&sp=r&sig=slR3gy%2F1l2qQe92PeJvEnnLEtL9m9ViF4LL%2FV%2FfMy%2B4%3D)