SysAid Integrations is your centralized starting point for all integration-related things within SysAid. Designed especially for Sysadmins, it brings together everything you need to extend SysAid, automate processes, and connect your ITSM environment to the rest of your business ecosystem.
From SysAid Connect, you can access API tools, create and manage integrations, and customize SysAid’s capabilities.
Capabilities
From the SysAid Connect homepage, SysAdmins can quickly access 4 powerful areas:
SysAid Marketplace: Streamline your IT workflows, cut complexity, and move faster with trusted integrations, applications, and AI agents.
Add-ons: Review and configure any add-ons added to your account via the Marketplace.
AI Agent Builder: Discover automated AI agents for service automation. Use natural language and simple configuration to deploy agents that handle repetitive tasks and ticket management both internally and with external services by using API docs.
Use the table below to choose the right integration method based on what you’re trying to achieve and how you prefer to build it.
What you need | How you want to create it | What you should use |
|---|---|---|
Connect SysAid with a popular app like Jira or Lansweeper | Use a ready-made, plug-and-play solution | |
Build a simple integration or automation that requires some configuration | Use AI-assisted setup with light customization | |
Build a deep, custom integration tailored to your organization’s needs | Use API calls and developer tools | |
Import, export, or process large volumes of data | Use code-based, developer-driven integrations |