---
title: "LogMeIn Rescue"
slug: "logmein-rescue"
description: "Use the LogMeIn Rescue integration to initiate a LogMeIn Rescue remote control session with your end-users from any incident record."
updated: 2026-07-05T06:43:42Z
published: 2026-07-05T06:43:42Z
canonical: "documentation.sysaid.com/logmein-rescue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# LogMeIn Rescue

The LogMeIn Rescue integration allows you to initiate a LogMeIn Rescue remote control session with your end users from any incident record.

LogMeIn's remote support solution enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world. You can control [multiple systems](http://www.bomgar.com/products/features/screen-sharing#control-multiple-remote-computers-at-once), [chat](http://www.bomgar.com/products/features/chat-support) with multiple end-users, and [collaborate](http://www.bomgar.com/products/features/transfer-escalation) with others to fix problems faster.

Note

Admins attempting to use this integration, must meet the following conditions:

- The admin has a LogMeIn account with Technician status
- The admin is logged into the LogMeIn account
- The LogMeIn Rescue console is installed on the machine
- The admin is running SysAid 15.2.01 or higher
- The admin must have [SysAid Administrator permissions](/v1/docs/edit-administrator#SysAidAdmin)

To enable the LogMeIn integration

1. On the main [Third-Party Integrations](/v1/docs/my-apps) page, in the LogMeIn icon, click ![IntegrationsfilesGreenCog9.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationsfilesGreenCog.jpg).
2. Enter your LogMeIn credentials.
3. If you would like to ensure that your credentials are correct, click **Test Connection**.
4. Click the slider to activate the LogMeIn integration.
5. Click **Save Changes**.  
![IntegrationLogMeInfilesLogMeInConfiguration.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationLogMeInfilesLogMeInConfiguration.jpg)

## Launch a LogMeIn session from an incident

You can launch a LogMeIn remote control session from any incident that has a User that is online.

To launch the session, find the Main Asset or Submit User field and click **LogMeIn Remote Control.**

![IntegrationLogMeInfilesIntegrationIncident.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/IntegrationLogMeInfilesIntegrationIncident.png)