The LogMeIn Rescue integration allows you to initiate a LogMeIn Rescue remote control session with your end users from any incident record.
LogMeIn's remote support solution enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world. You can control multiple systems, chat with multiple end-users, and collaborate with others to fix problems faster.
Note
Admins attempting to use this integration, must meet the following conditions:
- The admin has a LogMeIn account with Technician status
- The admin is logged into the LogMeIn account
- The LogMeIn Rescue console is installed on the machine
- The admin is running SysAid 15.2.01 or higher
- The admin must have SysAid Administrator permissions
To enable the LogMeIn integration
- On the main Third-Party Integrations page, in the LogMeIn icon, click
. - Enter your LogMeIn credentials.
- If you would like to ensure that your credentials are correct, click Test Connection.
- Click the slider to activate the LogMeIn integration.
- Click Save Changes.
Launch a LogMeIn session from an incident
You can launch a LogMeIn remote control session from any incident that has a User that is online.
To launch the session, find the Main Asset or Submit User field and click LogMeIn Remote Control.
