---
title: "Import Content Pack"
slug: "import-content-pack-1"
description: "Add out-of the box categories, templates, workflows, and process mappings for carrying out specific automated processes via Automate Joe."
updated: 2026-07-05T06:49:14Z
published: 2026-07-05T06:49:14Z
canonical: "documentation.sysaid.com/import-content-pack-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Import Content Pack

Admins can import "content packs" that add out-of the box categories, templates, workflows, and process mappings for carrying out specific automated processes via Automate Joe. Available content packs include creation of users in Active Directory and enabling/disabling users in the Active Directory.

Once a content pack is imported SysAid generates the relevant custom columns in the background. It can take between 15-30 minutes for the custom columns to be ready, depending on the size of the database.

Please note that you must be running SysAid [Automate Joe](/v1/docs/automate-joe-setup-guide) to execute any of the automated processes that are included in a content pack.

To import content packs

1. Download the content pack from the SysAid Marketplace.
2. Navigate to **Settings > Service Desk Templates > Import Templates**.
3. Click **Choose a file**.  
![ImportTemplatesfilesContentPacks1.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ImportTemplatesfilesContentPacks1.png?sv=2026-02-06&spr=https&st=2026-10-14T14%3A28%3A46Z&se=2026-10-14T15%3A28%3A46Z&sr=c&sp=r&sig=e%2BxoGnVLWwVWt8YT58D0a%2FPzj7tRPYRMsTcEyoDUAYQ%3D)
4. Locate and select the file you downloaded.
5. Click **Next**.  
![ContentPacks2](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ContentPacks2.png?sv=2026-02-06&spr=https&st=2026-10-14T14%3A28%3A46Z&se=2026-10-14T15%3A28%3A46Z&sr=c&sp=r&sig=e%2BxoGnVLWwVWt8YT58D0a%2FPzj7tRPYRMsTcEyoDUAYQ%3D)
6. Review the inventory of the content pack, and click **Import Content Pack**.  
![ContentPacks3](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ContentPacks3.png?sv=2026-02-06&spr=https&st=2026-10-14T14%3A28%3A46Z&se=2026-10-14T15%3A28%3A46Z&sr=c&sp=r&sig=e%2BxoGnVLWwVWt8YT58D0a%2FPzj7tRPYRMsTcEyoDUAYQ%3D)
7. Click **Done**.  
![ContentPacks4](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ContentPacks4.png?sv=2026-02-06&spr=https&st=2026-10-14T14%3A28%3A46Z&se=2026-10-14T15%3A28%3A46Z&sr=c&sp=r&sig=e%2BxoGnVLWwVWt8YT58D0a%2FPzj7tRPYRMsTcEyoDUAYQ%3D)