---
title: "End Users"
slug: "end-users"
description: "This page shows a list of all of your end users.You can navigate to the general details page of any end user by clicking the row entry of that end user in the list."
tags: ["SysAid Classic"]
updated: 2026-07-30T05:02:51Z
published: 2026-07-30T05:02:51Z
canonical: "documentation.sysaid.com/end-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# End Users

This page shows a list of all of your end users. You can navigate to the general details page of any end user by clicking the row entry of that end user in the list.

![EndUserManagerfilesEndUserList.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/EndUserManagerfilesEndUserList.png)

For general instructions for using list pages in SysAid, please go [here](/v1/docs/using-sysaid-lists).

> [!NOTE]
> Available for:
> 
> Cusotmers using SysAid Classic. If you’re using SysAid Spaces, see [Managing Admins and End Users](https://documentation.sysaid.com/classic/docs/managing-admins-and-end-users).

#### Creating and modifying end users

Click ![image.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/image%2880%29.png) to create a new end user. Click on the row of an existing end user to edit it. For more information about creating and editing end users, please go [here](https://documentation.sysaid.com/classic/docs/edit-end-user).

#### Refresh from LDAP

Click ![UserManagerfilesLDAPRefresh1.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/UserManagerfilesLDAPRefresh.png)after changing LDAP settings under **Settings> Integration > LDAP** to import your users from LDAP using the new settings.

#### List Actions

There are a number of actions you can perform on your lists using the actions list. To open the actions list, select one or more list entries using the checkboxes at the left end of each row. This opens the actions list:

![](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/EndUserActionList.png)

**Delete** Delete the end users that you have selected in the list

**Export to Excel** Click ![HelpDeskfiles3Dots32.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/HelpDeskfiles3Dots.png) and click **Export to Excel** to export the list to a .csv file in Excel.

**Export to PDF** Click ![HelpDeskfiles3Dots33.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/HelpDeskfiles3Dots.png) and click **Export to PDF** to export the list to a .pdf file.

**Convert to Admin** If you've imported all of your users from LDAP, then even your IT administrators will show up in the end users list. Click **Convert to Admin** to convert the selected end users into administrators.

**Mode** From the drop-down list, choose whether to enable or disable the selected end users and click **Set** . Disabled end users can't log in and can't be chosen as the request user for a service record. However, disabled users also do not count against your license limit.

**Group and Company (Full Edition only)** Choose a user group or company from the appropriate drop-down list and click **Set** . All selected users are now part of the chosen group or company.

**More Actions** Click ![HelpDeskfiles3Dots34.png](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/HelpDeskfiles3Dots.png) and then **More Actions** to open a window with three additional end user fields: Time Zone, Date Input Style, and Language. Select one of these fields, and then choose the desired value for that field from the adjoining drop-down list. Click **Save** to update each of the selected end users with the new field value.

#### Predefined list view

The SysAid Administrator and End User lists include the **SelectUsers** view. This predefined view controls the advanced search screen that appears when selecting users in places such as the service record form or the send message screen.