The final release for 2025 brings deeper intelligence and more decisive first interactions across SysAid. AI-enriched application discovery surfaces meaningful context about your applications in a single, unified view, while an AI chatbot-first Self-Service Portal helps resolve issues before service records are created. You’ll also find new guidance for building powerful workflows with Workato.
Latest versions:
Classic Build Number | 25.4.50 b6439 |
Spaces Build Number | 25.51.1.81168 |
☀️ New features
AI-enriched application discovery [SysAid Spaces only]
Gain a quick overview of your apps with key details, including product description, software category, compliance certifications, and direct links to learn more. Alongside automatically discovered applications, manually add other applications to track everything together in a single, unified view.
To learn more, click here
🤓 Feature enhancements
Making the AI Chatbot the default Self-Service Portal experience
Encourage end users to start with the AI chatbot by setting it as the default self-service entry point. This AI-first approach helps deflect unnecessary tickets, delivers faster assistance and resolution, and improves user satisfaction by guiding users to the right help immediately when they land on the portal.
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To learn more, click here.
Creating your first recipe in Workato
SysAid's integration with Workato enables you to easily connect SysAid with over 1,000 applications, including Salesforce, Zoom, Asana, HubSpot, Azure DevOps, and many more. You can build powerful cross-platform workflows that streamline IT, HR, Finance, and Customer Support operations, all with little to no coding experience.
We’ve added a new guide and video tutorial to walk you through creating your first recipe in Workato.
To learn more, click here.
🐛 Bug fixes
The following bugs have been fixed, and the related features are working correctly:
Bug number | Description | Status |
|---|---|---|
17865 | Service record assigned to the Admin Group and Agent, even when the Agent is not part of the group | |
19949 | The Solution field becomes uneditable after the service record is reopened | |
20004 | Spaces email replies use the incorrect service record prefix, causing the creation of new service records | |
20795 | Workato integration not loading when accessing SysAid via a custom URL | |
21025 | The top bar doesn’t load when accessing the service record list from a dashboard when Office 365 SSO is enabled | |
21026 | Error when toggling “Unassigned” filter for the 2nd time in the Assignee dropdown menu | |
21074 | Issue creating a contract in License Manager with a PDF file | |
21265 | List multi-select fields added to an Action Item cannot be moved or removed from the Workflow Designer |