---
title: "Closed Chat"
slug: "closed-chat-1"
description: "This page shows a transcript of a closed chat, as well as all relevant details for that chat.You can use the print icon to export the chat to.pdf format for ease of printing."
updated: 2026-07-05T06:48:33Z
published: 2026-07-05T06:48:33Z
canonical: "documentation.sysaid.com/closed-chat-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Closed Chat

This page shows a transcript of a closed chat, as well as all relevant details for that chat.

You can use the  print icon ![SharedimagesPrinticonPrinticon.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/SharedimagesPrinticonPrinticon.jpg) to export the chat to .pdf format for ease of printing.

![ChatClosedChatfilesClosechatthumbClosechatthumb.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/ChatClosedChatfilesClosechatthumbClosechatthumb.jpg)

The following fields are recorded for each closed chat:

**Request user**
This is the end user who was involved in the chat. You can change this even after a chat has been closed by using the **Change**	  button.

**Email address**
This is the email address of the end user who participated in the chat.

**Start time/Close time**
These two fields show the time that the chat started and ended, respectively.

**Queue**
The queue that handled the chat.

**Assigned user**
This is the administrator who handled the chat.

**Full name**
This is the name of the end user who participated in the chat.

**Status**
Shows whether the chat was closed by the end user, by the administrator, or by the system (chat timed out).

**Update time**
Shows the last time the chat was updated.

**SR**
Shows the number of any service record that was attached to the chat. You can change this using the **Change SR**	  button. Chat that are attached to service records appear in the Help Desk on the **Chats**	  tab for that service record.

**Attachments**
Any attachments uploaded during the chat appear here in a list. You can click on an attachment to download it.