April 2024
    • 01 May 2024
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    April 2024

    • PDF

    Article summary

    These new features include exciting improvements to Cloud (Spaces Service Desk), including SysAid Copilot.

    SysAid Spaces

    SysAid Spaces can be translated to additional languages

    Spaces (including SysAid Copilot) can be translated either by using one of the pre-installed language files (French, German, Italian, Portuguese, and Spanish), or by modifying the translation file of your desired left-to-right language.

    ➡️ Learn more

    SysAid Copilot

    AI Statuses can be modified

    AI Admins can edit (modify User Group permissions) for any of the three AI Statuses (Service Record Status Field);

    Default AI Statuses:

    • AI - Contained

    • Closed - AI

    • New - AI-driven Service

    ➡️ Learn more

    Updates to the default “Chat System Message” Prompt

    The default text for the “Chat System Message” Prompt has been modified:

    • No longer includes “by clicking the "Create a Service Record" link located on the chat page”

    • Now includes “You must always answer the user in their language!”

    ➡️ Learn more

    Refined translation capabilities for SysAid Copilot’s Assistive AI

    Content generated by SysAid Copilot’s AI Summarization and AI Emotion is now translated into the language defined in the End User’s Self-Service Portal Settings.

    AI Author now generates content in the same language input into the text editor.

    ➡️ Learn more

    What's Next