---
title: "Help Desk  Statistics Animated Video Summary"
slug: "animated-summary"
description: "Create your very own fun animated video summary displaying your IT Help Desk statistics."
updated: 2026-07-05T06:49:36Z
published: 2026-07-05T06:49:36Z
canonical: "documentation.sysaid.com/animated-summary"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Animated Summary

SysAid now provides a new and innovative way to display your Help Desk statistics. You can create a fun animated video summary that displays the following basic IT statistics over a given period of time:

- Number of service records
- Number of high priority tickets
- Number of low priority tickets
- Busiest day of the week
- Busiest hour of the day
- Most active admin (based on number of tickets handled)
- Most active end user (based on number of tickets opened)
- Number of incidents
- Number of requests
- Number of changes
- Number of problems

You can then create a link to the video to be viewed by your coworkers or customers.

![AnimatedSummaryfilesVideoScreen.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/AnimatedSummaryfilesVideoScreen.jpg?sv=2026-02-06&spr=https&st=2026-10-14T03%3A35%3A58Z&se=2026-10-14T04%3A35%3A58Z&sr=c&sp=r&sig=qtSOZrFipw2Gf70S2ZOGVpCEGZ0JrN5ZENW3ZIoRGlA%3D)

To create and play the animated summary video

1. Use the date pickers to select the time frame you want to summarize.  

![AnimatedSummaryfilesVideoDatePicker.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/AnimatedSummaryfilesVideoDatePicker.jpg?sv=2026-02-06&spr=https&st=2026-10-14T03%3A35%3A58Z&se=2026-10-14T04%3A35%3A58Z&sr=c&sp=r&sig=qtSOZrFipw2Gf70S2ZOGVpCEGZ0JrN5ZENW3ZIoRGlA%3D)
2. Select the video's theme   theme from the Animation Theme drop-down.  

![AnimatedSummaryfilesTheme.jpg](https://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/AnimatedSummaryfilesTheme.jpg?sv=2026-02-06&spr=https&st=2026-10-14T03%3A35%3A58Z&se=2026-10-14T04%3A35%3A58Z&sr=c&sp=r&sig=qtSOZrFipw2Gf70S2ZOGVpCEGZ0JrN5ZENW3ZIoRGlA%3D)
3. Click **Watch Video**.

## Share your video

To share your video with people who have access to your server, click **Copy & Share Internal**. To share your video with people outside of your server's network, click **Copy & Share External**.

The text of the link is copied to your clipboard for you to paste in an email or anywhere you want.